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Top 10 Dos and Don’ts for Customer Experience in 2024 (podcast)

The landscape of customer experience (CX) continues to evolve at a rapid pace. To help you navigate these changes, we’ve turned to Shep Hyken, a renowned customer service and experience expert. Listen in as Shep…

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Can My Minor Child Work for My Corporation?

Corporations (C and S types) can generally hire the children and other family members of the corporation’s shareholders to work in the business provided that they comply with applicable state and federal employment/labor law. For…

11 Essential Tips for Commercial Boiler Maintenance

A reliable and efficient commercial boiler is essential to any business operation. It keeps  employees comfortable, ensures smooth business operations, and contributes to a positive customer experience. However,  like any other  equipment,  commercial boilers require…

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10 Kinds of Potential Criminal Liabilities Businesses Could Be Exposed to in Singapore

Singapore is famous the world over for its unique laissez-faire approach to business. Not only do businesses enjoy very favorable tax rates but incorporating a business only takes a day in the city-state. However, this…

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Brand Protection for Companies Considering Succession

There comes a time.  Maybe you’ve simply grown tired of the grind.  Or possibly you realize your company may never be worth more than it is now.  Regardless, you’ve decided to consider selling your business….

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Can Your Lawyer Destroy a Good Business Deal?

Over the years in business and as a member of over forty boards, I have received good advice from corporate attorneys and on occasion bad advice as well.  There is a line that should be…

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How To Encourage Repeat Guests at Your Hotel

Attracting new guests is essential in the competitive hotel industry, and ensuring return guests is a crucial part of generating business. Repeat guests provide a steady stream of revenue and often become advocates for your…

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Brand Protection for Mature Companies

Congratulations!  Your company has become a success.  You have already proven out the basic elements of your company and are able to scale and implement this into different markets.  You imagine this company will be…

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Top 3 Compliance Issues You Probably Overlooked

As an EOS (Entrepreneurial Operating System) Implementer, among other things, I help business owners and leadership teams document their core processes and make sure they’re followed by all. This work involves making sure the handful…

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How To Make Your Veterinary Clinic More Efficient

A well-organized clinic ensures veterinarians and support staff can focus on delivering high-quality care without unnecessary distractions. From optimized scheduling to effective inventory management, each aspect of your clinic plays a significant role in its…

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