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Customer Service

5 Keys to Improving Customer Satisfaction and Loyalty

| SmallBizClub

Acquiring a customer costs your business money. Every time you neglect a customer who has purchased a product or paid for a service, you are watching that money you spent on customer acquisitions walk through…

7 Tips to Deal with Unhappy Customers and Improve Customer Experience

| Bill Hogg

No one likes to receive a complaint—but complaints are worth their weight in gold if an organization learns from them and then uses the information to improve the customer experience. Customer complaints can be used…

The Three Pillars of Great Customer Service

| SmallBizClub

Regardless of a company’s size, product offering or prices, its lifespan depends on its ability to deliver quality customer service time after time. Customers help build your reputation, grow your network of contacts and establish…

10 Tips for Impeccable Customer Service and Repeat Customers

| Bill Hogg

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand out from the crowd and offer truly…

25 Amazing Customer Service Statistics

| Bill Bleuel

Here are some customer service statistics that demonstrate the power of a positive customer service experience.  Note each statistic is provided with a reference for its source.  These statistics were compiled by Gigi Peccolo, the Content Manager at OneReach, a consulting…

Personality Matters: 3 Traits for Call Center Agents

| Scott Resnick

Call centers have consistently high turnover rates. Turnover rates as high as 20 percent are considered “low,” and some call centers even have the distinction of achieving 100 percent turnover. It’s not hard to see why: The…

How Easy is It to Do Business with You?

| Elaine Fogel

Do you how know easy (or difficult) it is for your customers to do business with your SMB (small-medium business) or nonprofit? If you’re not sure, I suggest you find out. Why am I asking…

4-reasons-to-love-complaints

4 Reasons to Love Complaints

| Deborah Sweeney
We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening.
the-weakest-link-of-customer-service

The Weakest Link of Customer Service

| Teresa Allen
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called ‘The Weakest Link.’ A recent service experience made me think of the title of this show.
not-saying--no--to-a-customer

Not Saying “No” to a Customer

| Jerry Osteryoung
One of the hardest things to do is tell a customer they cannot have what they are requesting. Simply saying “no” sends the message that you are unwilling to listen or help. It ends the conversation and leaves the customer feeling angry that their concerns are not being heard and their desires will not be met.

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