Home > Run and Grow > Customer Service > Page 26

Customer Service

10 Tips for Impeccable Customer Service and Repeat Customers

| Bill Hogg

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand out from the crowd and offer truly…

25 Amazing Customer Service Statistics

| Bill Bleuel

Here are some customer service statistics that demonstrate the power of a positive customer service experience.  Note each statistic is provided with a reference for its source.  These statistics were compiled by Gigi Peccolo, the Content Manager at OneReach, a consulting…

Personality Matters: 3 Traits for Call Center Agents

| Scott Resnick

Call centers have consistently high turnover rates. Turnover rates as high as 20 percent are considered “low,” and some call centers even have the distinction of achieving 100 percent turnover. It’s not hard to see why: The…

How Easy is It to Do Business with You?

| Elaine Fogel

Do you how know easy (or difficult) it is for your customers to do business with your SMB (small-medium business) or nonprofit? If you’re not sure, I suggest you find out. Why am I asking…

4-reasons-to-love-complaints

4 Reasons to Love Complaints

| Deborah Sweeney
We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening.
the-weakest-link-of-customer-service

The Weakest Link of Customer Service

| Teresa Allen
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called ‘The Weakest Link.’ A recent service experience made me think of the title of this show.
not-saying--no--to-a-customer

Not Saying “No” to a Customer

| Jerry Osteryoung
One of the hardest things to do is tell a customer they cannot have what they are requesting. Simply saying “no” sends the message that you are unwilling to listen or help. It ends the conversation and leaves the customer feeling angry that their concerns are not being heard and their desires will not be met.
6-golden-rules-for-handling-customer-complaints

6 Golden Rules for Handling Customer Complaints

| Bill Hogg
Most employees hate complaints. They don’t like having to deal with customers who call or visit their store or office with a complaint. What they don’t understand is that a complaint is actually a positive thing. You can’t always meet every customer’s expectations.
dealing-with-an-upset-customer

Dealing with an Upset Customer

| Jerry Osteryoung
What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service? Apologize for the issue and promise to look into it?

10 Customer Service Principles Every Employee Must Know

| Bill Hogg
Even employees who never deal with the public must exhibit good customer service skills. How employees treat each other is the harbinger of how the organization will treat the public.

More from Customer Service

Back to Parent Category

Top Articles in This Category

Stay up to date with