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The Impact of Tipping and “Tipflation” on Customer Satisfaction (podcast)

By: Shep Hyken

 

Man holding a tablet with tipping screen inside a restaurant

Join customer service expert Shep Hyken as he talks about how tipping and “tipflation” impacts customer satisfaction scores and the need for businesses to improve customer service and experience.

Top Takeaways:

  • Rising prices and increased pressure to tip can create a sense of guilt for consumers. This may lead some individuals to avoid experiences where they feel obligated to over-tip. Businesses should be mindful of these factors and strive to find a balance that doesn’t cause customer discomfort. 
  • High customer satisfaction ratings contribute to the success of brands and can be indicators of financial performance. Companies that excel in simplicity, convenience, and NPS scores tend to outperform the market collectively. 
  • Positive experiences in one industry can shape customer expectations in others. For example, exceptional customer service at an Apple store can set the bar for expectations in restaurants and other industries.
  • Plus, Shep and Forrest discuss ways to increase your customer satisfaction scores. Tune in! 

Published: July 30, 2024
439 Views

Source: Hyken.com

photo of shep

Shep Hyken

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to http://www.hyken.com.

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