Customer Service
How To Encourage Repeat Guests at Your Hotel
Attracting new guests is essential in the competitive hotel industry, and ensuring return guests is a crucial part of generating business. Repeat guests provide a steady stream of revenue and often become advocates for your…
9 Ways to Improve the Customer Restaurant Experience
When someone asks, “Where should we go for dinner?” you want your restaurant to be everyone’s go-to spot. But how do you rise to that rank in such a crowded market? By creating a memorable, one-of-a-kind customer…
Rocking Customer Experience: Lessons from the “1984” Van Halen Concert
Customer service guru and National Association of Speakers Hall of Famer Shep Hyken interviews Jim Serger, author of Jump: 40th Anniversary of Attending the “1984” Van Halen Concert. Using examples from a Valen Halen concert…
Do Your Customers Feel Heard?
We are driven to pitch our products and solutions. Our questioning and discovery strategies each have an agenda, we seek answers that enable us to pitch. We have presentations focusing on us, our products, our…
10 Customer Service and CX Tips for a New Year
Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought…
Give Customers an Incredible Unboxing Experience
The unboxing experience has been pretty big for a while. You’ll find YouTube channels specifically dedicated to the unboxing experience, customers buying items from small businesses in the name of the unboxing experience, and even…
4 Ways To Improve the Customer Experience in Your Restaurant
Maybe people come for the food but stay for the atmosphere. Restaurant owners strive to keep a steady stream of customers flowing in and out of their place. Once you’ve gained a crowd, you always…
Embed Design in Your Digital Customer Strategy for Best Results
Of course you want your customers to have the best digital strategy and customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?” Here are two definitions: “Design is seen as…
Know Your Buyer: Crafting a Robust, Personalized Omnichannel Customer Experience
A fantastic customer experience is the key to a customer-first, employee-driven business transformation. When you call to check on a refund and the customer service representative immediately recognizes you and the purpose of your call,…
4 Tips to Make Your Business More Customer-Friendly
Running a brick and mortar business can be challenging. You have to worry about things like rent, employees, inventory, and customer satisfaction. It can be tough to keep track of it all. Following are four…
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