Customer Service
How To Make Your Salon Feel Like a VIP Lounge
Your clients may not be Lady Gaga or Beyoncé, but to you, they’re some of the most important people in the world. They help you grow your lash salon and are the reason you get…
What To Do if Guests Are Unhappy With Your Hotel
As a hotel owner or manager, it can be disheartening to receive complaints from guests who are not satisfied with their stay. However, rather than viewing complaints as setbacks, consider them as valuable opportunities to…
How Customer Feedback Inspired Positive Change: Success Stories
Positive change in your organization can be generated just as effectively from customer feedback as from within your ranks. This article delves into concrete examples of how businesses turned customer insights into groundbreaking improvements. Gain…
Top Ways to Show Customer Appreciation Throughout the Year
Your customers may be the heartbeat of your brand, but are you the heartbeat of your customers’ purchase decisions? A recent report found that 77% of consumers are part of up to five customer appreciation programs….
Understanding How Customer Feedback Helps in Refining Product Strategy
Product strategy serves as the foundation of any successful business as well as a guide for decisions about what products to create, how to design them, and how to deliver them effectively to your target…
Follow These Creative Customer Service Tactics from Small Business Owners
Picture this: a frustrated customer transformed into a loyal advocate through an unexpected, creative solution that leaves a lasting impression. In this article, industry leaders—including CEOs and VPs—share seven innovative strategies they’ve used to turn…
Best Strategies for Boosting Client Satisfaction in the Service Sector
In the service sector, keeping clients satisfied is key to maintaining a successful business. Providing top-notch service involves actively listening to client feedback, guaranteeing staff are appropriately trained, and maintaining open communication channels. These best…
Best Busy-Season Customer Service Tips
Holiday shopping season is just around the corner, but any time of year can have a busy season that puts a strain on customer service. So we asked nine leading small business experts for their…
Handling Peak-Season Customer Service: 9 Small Business Stories
As the bustling season approaches, businesses often face the daunting challenge of maintaining exceptional customer service. Uncover why planning early and utilizing technology is vital, while the final insight empowers frontline staff for quick decisions….
The Impact of Tipping and “Tipflation” on Customer Satisfaction (podcast)
Join customer service expert Shep Hyken as he talks about how tipping and “tipflation” impacts customer satisfaction scores and the need for businesses to improve customer service and experience. Top Takeaways: The frequency of tipping, or “tipflation,”…
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