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Teresa Allen

Teresa Allen is a world recognized customer service expert and customer service speaker. She has been included on ​Global Gurus list of the world's top Customer Service Experts for five consecutive years. Teresa is often asked to share strategies for customer service success at meetings held across the globe. Teresa can be reached via her website: www.AllenSpeaks.com or by phone at 850-460-7105 or email: tallen@AllenSpeaks.com

Latest

Why Good Customer Service Isn’t Enough

| Teresa Allen

You might think that your business has “pretty good” customer service. Congratulations! That’s a whole lot better than having “pretty bad” customer service. But don’t rest on your laurels just yet. Think about the organizations…

Bending the Rules in Customer Service

| Teresa Allen

We hope you enjoy this guest post by Customer Service Guru Dan Goss Before starting to write about customer service, I spent two years as a high-ranking barista in a popular chain cafe in the…

the-weakest-link-of-customer-service

The Weakest Link of Customer Service

| Teresa Allen
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called ‘The Weakest Link.’ A recent service experience made me think of the title of this show.

A Tale of Two Airlines

| Teresa Allen
Traveling can sometimes be a bit of a nightmare. Can I hear a rousing ‘AMEN’ to that?! As in every service situation, the experience can be made better or worse by the customer service personnel you encounter.

Social Media Strategy Drives Employee Engagement

| Teresa Allen
Spherion Staffing commissioned a study by Harris Interactive on the Emerging Workforce. The study identified key strategies to help organizations become socially engaged and ultimately, positively impact business performance.

“Of Course!” Customer Service in Two Words

| Teresa Allen
When traveling, I always observe how hospitality and customer service makes me like or dislike a location or business. Let me tell you, customer service and memorable hospitality is alive and thriving in Greece!

Do Your Signs Send the Right Customer Service Message?

| Teresa Allen
Signs can reinforce your brand and your customer service commitment or they can negate the very image you are trying to project. When was the last time you did an audit of the visual first impressions received by your customers?

Certifications to Build Customer Service Skills and Careers

| Teresa Allen
The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be obtained by service professionals. As is true with any profession in a highly competitive job market, certifications can give a job seeker an advantage over their competitors.

Smile + Personalization = Customer Service Success

| Teresa Allen
How many times have you purchased something when it was just a transaction? How different when you the customer become a person with a LIFE in which the customer service representative takes genuine interest.

Come Sail Away from Competitors with Customer Service

| Teresa Allen
This weekend I took a stroll down memory lane at a fantastic Styx and Foreigner Soundtrack of Summer concert. What was interesting to me from a business and customer service standpoint was the many ways the audience was involved in the concert.