Bill Hogg
Bill works with senior leaders to stimulate change – that excelerates passion, productivity and profits! For over 30 years, Bill has been the go to guy when the world’s most recognized brands are faced with challenges that require change -- to improve bottom line results. Bill takes no prisoners, and his clients love him for it! For additional articles and information on how to transform your organization visit us online at www.billhogg.ca
Latest
Hiring the Right People
One of the critical success factors for developing a high performing work environment is hiring the right people. I believe that involves looking at 2 key areas when hiring: competence and character.
5 Things All Great Leaders Do to Create a Culture of Leadership
What’s the secret to creating a culture of leadership that will take your organization forward for years to come? There is no secret—it starts at the top with you.
The Importance of a Strong Leadership Team
Great organizations don’t have ivory towers occupied by leadership. They understand the importance of taking a team approach and the risks associated with unilateral leadership.
Continuing the Cycle: How to Develop the Skills of Future Leaders
Continuing the cycle of strong leaders is possible by being proactive and developing the skills of future leaders. This is possible by embedding leadership development into your organizational culture and establishing strategies that will help identify future leaders internally.
Why Leaders Need to Reinforce Company Culture and Values
To create your envisioned organizational culture, it is vital that leaders not only reinforce company culture and values, but also treat it as a dynamic entity and fill the company with leaders and people who reflect the desired company culture.
How Weak Leadership Impacts Customer Loyalty
Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing.
Moments of Truth: Critical Moments That Allow for Transformation
Change is directly related to what is currently happening on a daily basis within your organization, and leaders need to communicate change at the right time and in a way that will make it clear how change will impact team members.
6 Ways for Leaders to Create Organizational Change
How you approach change is just as important as what you want to change in your organization. If you want to be a transformative leader and create long lasting organizational change, you need to approach it in a way which minimizes negative reactions, is aligned with business strategies and corporate cultures, and is inclusive in nature.
How Strong Performance Can Mask Issues in the Future
The truth is strong performance can actually mask issues if you are not careful, which can come back and bite you in the future. This is why leaders need to stay sharp and keep their foot on the gas to ensure that today’s good performance leads to tomorrow’s exceptional performance.
Is Customer Service a Right Brain or Left Brain Function?
Often when speaking about delivering exceptional customer experiences, I, like most speakers, tell stories. Often our signature story is about some remarkable customer experience where someone has gone above and beyond to create a memorable experience and everyone is left feeling like that is the pinnacle of success.