We’ve talked a lot about growth recently—and rightfully so…
Without it, your business will stagnate and fall behind the competition. What’s more, your employees will likely feel less fulfilled and revenues will drop.
Today, we have another post on growth, but with a bit of a different take that you may not have considered.
Specifically, we’ll talk about how a virtual receptionist can help you boost growth.
Let’s get into it…
1. Provides a “Voice” for Your Company
You need a live voice for your company. You can’t rely on voicemail or recordings.
- You can address questions and objections in real time
- You can easily schedule appointments
- It shows customer appreciation
- It helps you provide better customer service than your competitors
- It keeps your customers happy
And the easiest way to get that live voice is to bring on a virtual receptionist!
2. Gives Your Customers 24/7 Support
This goes along with the live voice aspect. But it gives you the ability to provide 24/7 support for your customers!
While other companies send them to voicemail outside of business hours, you’ll always have someone there to answer the phone and handle their queries.
This makes customers feel like you actually care – and when they feel like you care, they’ll want to stick around for the long haul and refer their friends too! Both of these are great for growth.
3. Saves You Money
It’s not cheap to pay a full-time salary. You have benefits like health coverage, paid time off, dental plans, etc. Plus, you need to provide full-time employees with actual physical space in the office, as well as the equipment they’ll need to do their jobs.
All of these expenses can weigh heavily on a growing business.
Of course, some full-time positions are necessary. You can’t always have a complete virtual staff.
However, when it comes to positions like the receptionist, going the virtual route can actually help your business.
Not only does it save you the cost and hassles of a full-time employee, but it also allows you to have someone answering the phones around the clock—all for a tiny fraction of the price of a full-time salary.
You can then reinvest the money you save into your business to help fuel the growth.
4. Increase You and Your Team’s Productivity
Without a receptionist on staff (or a virtual receptionist to help out), you and your team are forced to answer all the incoming calls.
This interrupts the flow of work and cuts into you and your team’s productivity.
In fact, studies have shown that it takes an average of 23 minutes and 15 seconds to get back to a task after a distraction.
That’s A LOT of wasted time and productivity—especially if you’re forced to field a lot of calls.
Just by bringing in a virtual receptionist, you can instantly cut out these distractions and increase productivity.
5. Get More Leads
Leads are the lifeblood of business—and for every lead you let slip through the cracks, you damage your company’s ability to grow.
And of the biggest ways leads slip through the cracks is when nobody is there to answer the phone when they call. Or, if they do answer, they don’t have the time to properly handle the lead’s questions and potential objections.
Simply by adding that live voice in the form of a virtual receptionist, you can capture more leads and turn them into customers. In this way, a virtual receptionist will usually pay for itself quite quickly!
Wrapping Up Ways a Virtual Receptionist Boosts Growth…
Growth is key to the success of any business. And you can achieve it in multiple ways – cutting back on costs, increasing revenues, getting more customers, etc. But another way to boost growth that you may not have considered is to bring on a virtual receptionist.
We’ve covered just some of the ways a virtual receptionist can help you boost growth, but we’re still only scratching the surface.
Have you brought on a virtual receptionist for your company? How did it affect growth? Let us know in the comments below!