6 Valuable Tips to Improve Customer Service

There are many different aspects of your role as a customer service representative, regardless of whether it’s face-to-face or on the telephone. Understanding some...

How to Protect Your Small Business Using Insurance

The world of insurance can be a huge headache for small business owners. Since getting your business off the ground is your number one...

3 Key Lessons to Improve B2B Customer Experience

Delivering great customer experience nowadays matters as much to B2B companies as it does to their B2C counterparts. The statement should not come as a...

A Tale of Two Airlines

Traveling can sometimes be a bit of a nightmare. Can I hear a rousing 'AMEN' to that?! As in every service situation, the experience can be made better or worse by the customer service personnel you encounter.

To Hire or Not to Hire?

Adding employees not only allows for you to expand your business and cast a wider net for your products or services, but also allows for improved efficiency and a more well-rounded business overall.

How to Know When It’s Time to Fire an Employee

Deciding when it’s time to fire an employee isn’t an exact science. Occasionally a burst of outrageous behavior will make the decision obvious, but...

Seth Godin Was Wrong: The Trouble with “Remarkable”

Seth Godin is a pretty smart guy. He invented permission marketing, popularized tribes, and taught us how to become the linchpin of our professional environments. He also reinvented book publishing...

How to Avoid Basic Small Biz Pitfalls

Opening a small business is an alluring enterprise for countless Americans with ambition and a dream. Successfully running your own startup, however, requires extensive...

Five Steps to Managing Complaints on Social Media

Social media is a customer service tool that has great potential beyond what most companies are currently using. Outlets such as Facebook and Twitter offer the opportunity for companies to enhance the customer service experience by posting value-added content. Often, however, their only involvement is to monitor what customers are saying about them on social media.

Advice from Experts: How Outsourcing Encourages Business Growth

Outsourcing in business has seen a significant rise over recent years and with the increasing number of startups worldwide, this is only estimated to...

Most Popular