The Courage to Commit and Execute

Developing new strategies and new programs is exciting. The problem is committing to the execution of the programs. It's no longer about powerful ideas, but it's the tough work of making it happen.

Looking for a Webmaster? 5 Things to Think About

As web dependence (data gathering, marketing, eCommerce) increases for your business, a trusted, nimble, and efficient webmaster is paramount to day-to-day operations. Depending on the dynamics of your business...

How to Recruit for Those Highly Coveted Business Positions

In a competitive market, there is no guarantee that you will get every talented employee that you have your eye on. However, there are...

Your Industry Could Use Some Disruption—Just Ask a Mattress Seller

Let’s take a minute to talk about industry disruption. Why does it happen? Aren’t things usually going just fine? The point of disrupting industries...

How Business Travel Will Change in 2018

If you want to make the most of your business travel budget, keeping up with what’s going on in the travel industry is essential....

Clinging to the Past

Both we and our customers struggle with change. Think, for a moment, how many times you may have said, or you’ve heard within your...

How Easy Do You Make it for People to Complain?

I visited a local Walgreens yesterday morning and witnessed two very different customer service experiences. One was excellent, and unfortunately, one was crummy.

7 Insane Employee Perks at Tech Companies

No such thing as a free lunch? Not true when you're an employee of Twitter, Facebook, Eventbrite, Google, AirBnB, or Zynga. As you can see in this infographic put together by the team at WhoIsHostingThis.com, tech companies are redefining employee perks and corporate culture.

Customer Service Insights: Satisfied is Worse Than Unsatisfied

How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting...

Your Customer’s Tennis Ball

My friend, branding authority, and Certified Go-Giver Speaker, Bill Ellis emailed me a great poster that showed a photo of some dogs—apparently at a museum for...

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