Posts Tagged ‘Solving Problems’
Don’t Focus on Sales Velocity, Focus on Buying Velocity
We spend a lot of time seeking to increase pipeline velocity, compressing sales cycles, and focusing on sales velocity. We are constantly driven to move faster. Sometimes in moving faster, we pass our customer and where they are in their own buying journey. This is where so much of our problem with getting customers buy comes…
Read MoreA Great Start to Resolving Conflict
Recently, I posted on my Facebook page: “Focusing on how the *other person* views the situation is a great start to resolving a difficult interaction.” Yet, this can be difficult because—in order to do this—we must step out of our emotional mind and into our calm and rational mind. Related Article: Conflict is Unavoidable Not easy to…
Read MoreTry to Look at Problems from Different Perspectives
Never let the future disturb you. You will meet it, if you have to, with the same weapons of reason which today arm you against the present. ~Marcus Aurelius As many of you know, I really enjoy hiking, especially in the woods. Nature constantly surprises me. Recently, I was hiking on the Bartram Trail, which…
Read MoreThe Value ( And the Sale) Was in the Solution
My friend, Ilene, related to me a fantastic story on how a roofer helped her own a new roof for her home. Earlier this year a powerful hailstorm greatly damaged the roof of Ilene’s home as well as that of many others in her community. This was followed shortly by a number of roofers knocking…
Read MoreThe Three Pillars of Great Customer Service
Regardless of a company’s size, product offering or prices, its lifespan depends on its ability to deliver quality customer service time after time. Customers help build your reputation, grow your network of contacts and establish your business, meaning everything comes back to how you treat them. Quality customer service can be difficult to maintain across…
Read MoreBe the Problem Solver
Here is the situation: you own a franchise or small business. It’s the first year, so you are working through the speed bumps every business faces. You have a handful of employees that are pulling your attention to a million different things, the budget is tight but your demands keep growing, and you are still…
Read More10 Tips for Impeccable Customer Service and Repeat Customers
Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help. There are two ways to fix…
Read MoreHow Easy is It to Do Business with You?
Do you how know easy (or difficult) it is for your customers to do business with your SMB (small-medium business) or nonprofit? If you’re not sure, I suggest you find out. Why am I asking you this today? Because I recently had a customer experience that was so poor, I have to share it. Albeit,…
Read More5 Questions to Manage Profits
Tapping Into Our Creative Mindset By Pushing Past the “No”s
