Posts Tagged ‘Solving Problems’
How Have You Helped Your Customers Improve Their Outcomes?
At the end of the year, there’s always a huge intensity of activity. A lot driven by the various holidays we celebrate, a lot driven by year end (or quarter end), and some driven by preparations for the new fiscal year. It’s easy to lose focus on our customers. But perhaps it’s worth a few…
Read MoreHow Do You Answer Customer Phone Calls?
Look through your customer’s eyes. Are you the solution provider or part of the problem? ~Marlene Blaszczyk Call centers or ways to communicate with a business from a customer’s perspective are so important. However, many companies feel their call centers are a good place to cut costs, but this decision is based on flawed logic.…
Read More6 Valuable Tips to Improve Customer Service
There are many different aspects of your role as a customer service representative, regardless of whether it’s face-to-face or on the telephone. Understanding some of the key tips that improve customer service will enable your team to do their job better. Here are 6 valuable tips to improve customer service in your organization: 1. Make people feel welcome…
Read MorePatience to Persistence: Make the Switch
Successful entrepreneurs and business owners have certain key qualities that give them the edge over others. Can you define it? Could it be perseverance, problem solving, motivation, or creativity? While these all play an important role in success, persistence is a huge part of building a memorable, quality business. When in the world of business…
Read MoreWhat to Do When Your Business Gets a Bad Review
With the evolution of multiple online review opportunities, the power balance between businesses and their customers has shifted. Customers now have the final word, and often their comments show up front and center when someone searches for a business. Websites like Yelp even have mobile apps that allow users to leave reviews instantly, while they’re still at the…
Read More4 Human Resources Headaches to Approach with Caution
Human Resources (HR) professionals play a critical role in keeping companies legally compliant with state and federal regulations. Being an HR professional means addressing difficult problems that must be carefully handled and resolved. Hiring Discrimination Claims HR professionals must oversee the entire hiring process. This means that they must post job ads and review resumes…
Read MoreIs Your Business “Moving” or “Pivoting” to Meet Customer Needs?
Remember when UPS was going with the slogan, “Moving at the speed of business”? It wasn’t a bad slogan. However, marketing experts say that when UPS dropped “Moving at the speed of business” and adopted “What can brown do for you?” as a slogan and center of its marketing campaigns, the company hit a homerun.…
Read MoreSolving the Customer’s Problem
Yesterday, I had one of those “Aha” moments. I realized that much of what I’ve been talking about for years has been wrong. Well not completely wrong but off target enough to be significant. I’ve written and advocated about helping customers buy, facilitating their buying process, or even leading them through buying when they don’t…
Read MoreClosing the Sale
Earlier today, I was interviewed for an article on “Closing The Sale.” The article is in a publication focused on small business owners. As we concluded the conversation, the interviewer said, “Your answers were completely different than I expected.” I think too many of us, entrepreneurs and sales people, alike, have mistaken impressions of closing…
Read MoreHow to Avoid Burnout as a Startup Founder
Owning a business is both a demanding task and taxing endeavor. It doesn’t matter if you’re a one-person show or a C-Suite executive: stress levels can become overwhelming and debilitating. During my first two years of running a startup, there were times I felt like burying my head in the sand and second guessing my judgment…
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