Your call center may not be the primary part of your business but that doesn’t make it any less important. Not only are call centers the primary way you manage customers they are also the primary way your customers can contact you for support.
Your greeting is often the first interaction your customers will have with your company. It is imperative that you make a great first impression. For any business owner, composing a concise, polished greeting and knowing what options to present can be overwhelming.
Most small businesses operate on limited budgets, and unexpected expenses can derail even the most best laid out business plans. So imagine getting a phone bill for $200,000—when you expected only a small fraction of that!
Small Biz Club is the premier destination for small business owners and entrepreneurs. To succeed in business, you have to constantly learn about new things, evaluate what you’re doing, and look for ways to improve—that’s what we’re here to help you do.