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Home / Archives for Phone Systems

Phone Systems

5 Call Center Management Tips

Apr 22, 2015 By Scott Resnick

Your call center may not be the primary part of your business but that doesn’t make it any less important. Not only are call centers the primary way you manage customers they are also the primary way your customers can contact you for support.

Filed Under: Telecom Tagged With: Customer Service, Employees, Phone Systems, Scott Resnick

Are You Getting the Most from Your VoIP Office Phone System?

Apr 2, 2015 By Scott Resnick

Imagine having an expensive, high-tech smart phone and only using it to make calls, letting texting, email, internet connection, etc. That would be a huge waste of resources, right?

Filed Under: Telecom Tagged With: Phone Systems, Scott Resnick, VoIP

6 Steps to Create the Best Auto Attendant Phone System Intro

Feb 27, 2015 By Scott Resnick

With the following steps you will be well on your way to implementing a productive phone system. Your customers—and your bottom line—will thank you.

Filed Under: Telecom Tagged With: Phone Systems, Scott Resnick

6 Enterprise Phone Systems Trends and Predictions for 2015

Feb 4, 2015 By Scott Resnick

Year after year we’re continually impressed with the advances made in the industry, but we predict 2015 will truly be a remarkable year thanks to a number of enterprise phone systems trends.

Filed Under: Telecom Tagged With: Phone Systems, Scott Resnick, Trends, VoIP

Harnessing the Power of On-Hold Marketing

Feb 2, 2015 By SmallBizClub Contributor

This infographic from The CUBE explains exactly what your business needs to do to make the most out of on-hold marketing and details the steps you must take if you wish to maximize its potential.

Filed Under: Telecom Tagged With: Communications, Infographics, Marketing, Phone Systems, Steve Hashman

3 Small Business Phone System Infrastructure Tips

Jan 26, 2015 By Scott Resnick

If you are considering upgrading your small business phone system to VoIP, first realize that in VoIP deployment there are some key factors that determine the success or failure of your system.

Filed Under: Telecom Tagged With: Infrastructure, Phone Systems, Scott Resnick, VoIP

What About the Customer?

Jan 20, 2015 By Dave Brock

All organizations constantly face the need to simplify their processes, workflow and costs. But in doing so, they can’t focus solely on their own internal operations.

Filed Under: Customer Service Tagged With: Customer Experience, Dave Brock, Efficiency, Phone Systems

7 Auto Attendant Phone System Best Practices

Jan 9, 2015 By Scott Resnick

Your greeting is often the first interaction your customers will have with your company. It is imperative that you make a great first impression. For any business owner, composing a concise, polished greeting and knowing what options to present can be overwhelming.

Filed Under: Telecom Tagged With: Customer Experience, Phone Systems, Scott Resnick

Is Your Phone System Mobile Enough?

Dec 30, 2014 By SmallBizClub Contributor

How up to date is your small business phone system? When you’re running a small business, the right phone system is key to smooth and efficient operations.

Filed Under: Telecom Tagged With: Mobility, Phone Systems, Tristan Anwyn, VoIP

The Biggest Threat to Your Small Business Phone System

Dec 15, 2014 By Scott Resnick

Most small businesses operate on limited budgets, and unexpected expenses can derail even the most best laid out business plans. So imagine getting a phone bill for $200,000—when you expected only a small fraction of that!

Filed Under: Telecom Tagged With: Network Security, Phone Systems, Scott Resnick, VoIP

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