Your call center may not be the primary part of your business but that doesn’t make it any less important. Not only are call centers the primary way you manage customers they are also the primary way your customers can contact you for support.
Phone Systems
Are You Getting the Most from Your VoIP Office Phone System?
Imagine having an expensive, high-tech smart phone and only using it to make calls, letting texting, email, internet connection, etc. That would be a huge waste of resources, right?
6 Steps to Create the Best Auto Attendant Phone System Intro
With the following steps you will be well on your way to implementing a productive phone system. Your customers—and your bottom line—will thank you.
6 Enterprise Phone Systems Trends and Predictions for 2015
Year after year we’re continually impressed with the advances made in the industry, but we predict 2015 will truly be a remarkable year thanks to a number of enterprise phone systems trends.
Harnessing the Power of On-Hold Marketing
This infographic from The CUBE explains exactly what your business needs to do to make the most out of on-hold marketing and details the steps you must take if you wish to maximize its potential.
3 Small Business Phone System Infrastructure Tips
If you are considering upgrading your small business phone system to VoIP, first realize that in VoIP deployment there are some key factors that determine the success or failure of your system.
What About the Customer?
All organizations constantly face the need to simplify their processes, workflow and costs. But in doing so, they can’t focus solely on their own internal operations.
7 Auto Attendant Phone System Best Practices
Your greeting is often the first interaction your customers will have with your company. It is imperative that you make a great first impression. For any business owner, composing a concise, polished greeting and knowing what options to present can be overwhelming.
Is Your Phone System Mobile Enough?
How up to date is your small business phone system? When you’re running a small business, the right phone system is key to smooth and efficient operations.
The Biggest Threat to Your Small Business Phone System
Most small businesses operate on limited budgets, and unexpected expenses can derail even the most best laid out business plans. So imagine getting a phone bill for $200,000—when you expected only a small fraction of that!
