When reaching out to a business’s help desk, you might have encountered the term ‘softphone.’ For starters, you might be asking yourself questions such as, “what is a softphone?” “What does a softphone do?” or “How is it different from traditional phone services?” If you find yourself getting bogged by these questions, then you’re in […]
Do Phone Calls Have a Future?
In 2021, the average phone call is a spam message. America is the 8th most spammed country in the world, receiving nearly 46 billion robocalls every year. Spammers target the US because they know they can make roughly $375 per American in phone scams. Being inundated with such calls has caused 90% of people to […]
Putting Your Money Where Your Mouth Is: Cloud Based Communication Matters
There’s a good chance your business takes advantage of various communication modalities, such as voice and email. With cloud-based communications, these modalities can be mixed together seamlessly. More importantly, communication lag is eliminated, which enhances clearer communication. Understanding Cloud-Based Communications Cloud business communication systems are Internet-based. There are three primary components: storage, applications, and switches, all […]
What Are the Signs That You Need a New Phone System at Your Office?
Do you have employees who spend a significant part of their work hours on the road? Have you tried to fix or upgrade your landline phone system as your company has grown, but have been frustrated by the cost or inability to accommodate new employees? Are there features such as automated receptionists and computer integration […]
3 Effective Communication Methods That Promote Small Business Growth
When we think of simple ways to improve our business, we normally think about where we can cut cost or how we can pioneer the next big thing. Very few times, however, do we consider communication as a factor that affects our level of success. Obviously we understand that having a way for customers to […]
Is Your Phone System Ready for Business Growth?
The needs of a business can shift quickly and when they do, it is important for your tools to shift with you, both effortlessly and with solid support to back you up. Having an agile phone system that can keep up with your company’s requirements means immediate access to configuration modifications you can manage yourself, […]
3 Reasons Your Business Phone System Needs Mobility
Buying a business phone system without mobility features is like buying a car that can only go in reverse: No matter how awesome the rest of the features are, you’re going to be pretty limited in what you can do with it. A business phone system with mobile integration, on the other hand, makes it possible […]
What You Need to Know Before Buying a New Business Phone System
If you’re in the market for a new business phone system, the choices can seem overwhelming, making it tempting to just put things off. In the long run, though, you’ll end up paying for it in lost productivity and possibly even lost business. So let’s make it easier. Today’s business phone systems fall into three basic […]