Posts Tagged ‘Philosophy’
The Customer Service Training Success Equation
When you invest in customer service training, you naturally want results. The sad truth is that many times there are no lasting results from business training programs. Sometimes this can be the fault of a poor instructor or materials, but more often it is a result of how training fits into a bigger business picture.
Read More Characteristics of a Successful Small Business Owner in 2013
There is no doubt that an entrepreneur or small business owner/operator must possess a great deal of skill. While these things can certainly still ring true, I think there is a whole new set of characteristics that small business owners really need to possess if they want to be successful.
Read More Refresh Your Enthusiasm for the Job
It is human nature for you and every entrepreneur to fall into a routine of taking care of day to day issues, meetings, communicating with customers and shareholders. But you remember the thrilling days when everything was newer, each decision an event, each milestone something to be celebrated.
Read More 4 Leadership Behaviors That Build High Performance Work Environments
Successful companies understand that achieving success is about addressing larger culture issues within the organization. Getting your organizational culture right is what leads to building a high performance work environment. This starts with leadership.
Read More Deal Value or Buyer Value?
Focusing on deal value colors our strategies and focus. However subtly, everything becomes “what we get from the deal.” But we get nothing unless the buyer gets superior value from our solution and chooses it. So deal value is meaningless unless we understand buyer value.
Read More 8 Ways to Inspire Employee Behavior That You Can Implement Today
Leaders create the vision, set company goals, and develop strategies—but it is front line employees who execute the plan. They are the ones who carry out the daily tasks and initiatives that help make a leader’s vision become a reality. They are the ones who interact daily with the customers who are the life blood of any successful organization.
Read More What the Most Successful Leaders Know About Creating an Inventive Culture
From Edison to Jobs to Winfrey, pioneering innovators know how to enroll a team that creates and then supports big ideas. They have learned to create organizations that literally pull great ideas through the ranks instead of empowering people to straight-arm them.
Read More The “You” Makeover
At age 47, Anjezë Gonxhe Bojaxhiu, the woman we know as Mother Teresa, decided it was time to do something different. She’d been teaching in a private school for years and thought she might have more impact elsewhere. I’m going to go out on a limb and say that listening for her next calling was a good idea.
Read More 5 Tips for Young Entrepreneurs Who Want to be Taken Seriously
I was a 21 year-old entrepreneur when the dot-com bubble burst in 2001. Given the unprecedented volume of dying startups, investors and other business partners became less and less inclined to partner with new companies—especially those led by young founders.
Read More How to Build Your Organizational Structure Based on Trust and Collaboration
Building an organization culture that is based on trust and collaboration starts with leadership. You need to follow through with what you say and be accountable for your actions—or your team will lose faith in your word and ability to be an effective leader.
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