Core values affect the customer service experience—for external customers as well as internal customers (employees). They can attract customers to do business with you, and be a motivating factor for employees to enjoy their work and do it well.
How Are You Evaluating Your Clients?
While I’d like to think we make good decisions based entirely on gut instinct, there are often hidden red flags. One tool we have implemented with success in our company is a client scorecard that rates our clients and their fit for us, past and prospective.
What’s Your Customer Service Legend?
Do you have a legendary customer service story? If you do, don’t keep it to yourself. Share it to inspire your employees and motivate customers to want to do business with you.
10 Ways to Offer Your Sales Team Awesome Incentives
Who doesn’t love to work towards an incentive? It helps keep up motivation, determination, and a little competition can always be healthy. Offering exciting employee incentives is a great way to keep your team doing its best…