Key Traits For Every Successful Leader to Cultivate

Every successful leader demonstrates unique traits that enable them to guide teams effectively and achieve organizational goals. While some skills are innate, many can be developed through education and experience. Leaders must be able to communicate well, make decisions confidently, and inspire their teams. For aspiring leaders or executives looking to sharpen their abilities, college…

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10 Customer Service and CX Tips for a New Year

photo conveying the importance of positive customer service reviews

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 customer service…

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What the World’s Most Satisfying Jobs Have in Common

Job satisfaction. These two words frame a concept that every worker strives to achieve.  Workers who are satisfied are happier, more productive, and more creative. This makes sense when you calculate that more than half of a person’s waking hours are spent at work.  However, it might be that employees have been looking for this…

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“LALA” – A short lesson in marketing

Focus upon you as marketing genius Let’s focus not upon the process of marketing and positioning, but on you.  How should you become the best marketer you can be, even if you are a first-time entrepreneur or a seasoned CEO? There’s an answer for that.  The title of this insight helps us find a formula: LALA.…

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Pandemic-Proof Survival Guide For Small Businesses

In these uncertain times, there is no room for small businesses to remain complacent because in one harsh blow, your company can be the next casualty given the current economic situation.  As most businesses are struggling to survive, many have realized the importance of resourcefulness and creativity to stay relevant. While it might not be…

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A Cure for Cold Feet: Why It’s Time to Open the Door to Outsourcing

Flexibility that speeds innovation while reducing your risk. Access to top talent, regardless of location or long-term interest. Fit-for-purpose teams that exist for only as long as you need them. Increased control over how your internal resources are used. Money saved across the board on benefits, training, office space, turnover, and downtime. Processes and protocols…

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The Tao of Entrepreneurship

Wu wei (無 爲) is often translated as non-action, and entrepreneurs seemingly couldn’t be further from this Taoist ideal. Yet, Sifu Adam Mizner may have a better translation of wu wei: non-preference. Preference, in this context of entrepreneurship, refers to being stuck on an idea that ultimately binds us to an increasingly risky and ultimately failing strategy or business model. Water is the essence…

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10 Keys to a Business Culture That Can Adapt Quickly

As an entrepreneur, you have to improvise and adapt quickly to survive and thrive in the face of the unpredictable challenges of the market. But this improvisation a not a comedy, although there are some distinct correlations, in relation to reacting, adapting, and communicating. In business and in comedy, you win most often with “Yes,…

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Do You Think You Are Flexible and Coachable?

As an early stage investor, the first test for me is whether “my” entrepreneur is flexible in both the plan and execution of his or her vision (since from experience almost everything about a business plan changes over time), and whether s/he, no matter what age or experience, is coachable. Doctoral theses have been written…

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10 Things That Actually Identify Your Brand

How do you define your brand? As your company’s reputation, name of a product or service that you are offering or something which comes to your customers’ mind when they think of your brand name? Truly speaking, it is a mix of all three. But what makes it a powerful brand is the strategy you…

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