My customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies to grow your business through Common Sense Service. Today’s article focuses on Step TWO. (if you missed the article on Step 1 it can be found HERE): Evaluate what your organization needs to do to implement these important steps moving toward 2020: […]
Employees
4 Ways Gym Owners Can Keep Their Staff Happy
Happy gym employees are vital to the success of a fitness facility. When everything is going well with your staff, your business will run smoothly and when they are not, the reverse is usually the case. Equipment falls into disrepair, clients are treated poorly, and membership plummets. So how can gym owners keep their staff […]
5 Crucial Steps to Working with a Freelancer Successfully
The benefits of hiring a freelancer can be significant, but the nature of remote working can also bring challenges, particularly to a small or start-up business. In fact, you might be wondering how you will be able to manage a freelance employee. However, with enough understanding and adaptability, this will become far less daunting. One […]
Offering Retirement Plans for Your Employees
The number of small businesses operating in the US is growing fast. Small businesses employ 47.5% of American private-sector workers, and that number keeps increasing as more people move away from corporate life. Although small businesses are popping up on every corner, they still face challenges from tight budgets and sparse resources. With that comes the need […]
3 Considerations When Hiring Your First Employees in an LLC
As an entrepreneur or small business owner, you’re always striving for growth and success. It’s part of the game for you. When you’re working, you’re always thinking ahead to the next big choice, or amazing strategy that will really set you apart from your competitors. As your business grows and you see an increase in […]
3 Tricks to Managing Seasonal Employees
Whether you hire seasonal employees for the holidays, during the summer, or for any other snapshot in time, working with people temporarily is far from easy. There’s the practical aspect, of course—the bummer of training someone and getting them up to speed, only to lose that investment in just a few short weeks or months. […]
Reskilling Your Employees Can Be Part of Your CSR Strategy
You can give back to the community by helping workers prepare for an automated future. In the coming years, automation will displace millions of workers. However, this prospect isn’t as bleak as it sounds. Humanity has a remarkable ability to adapt, and so it shall again. As an employer, you can help workers upskill, while […]
Why Holiday Parties Are Important Even for Small Businesses
If you have a small business of fewer than ten employees, you might be tempted to give the office holiday party a miss. Surely these types of celebrations are reserved for big corporations? With all the fuss that goes into a holiday party and the need to book early, it is clear that they can […]
Are Leaders Responsible for Employee Burnout?
Think you are setting the right example by working all hours and rewarding your employees when they do the same? Perhaps this isn’t you at all, but you can’t understand why your employees seem burnt out? The Guardian reports that burnout has become a sinister and insidious epidemic. Last year CNBC reported that nearly 40 […]
The Growing Problem of Employee Turnover
Reducing Turnover with Better Benefits Employee turnover is a costly problem and that cost is on the rise. Currently turnover costs $600 billion annually, but by 2020 that figure will balloon to $680 billion. What’s behind this rising business cost and what can businesses do to prevent it? The Strength of the Jobs Market is […]
