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Home / Archives for Customer Satisfaction

Customer Satisfaction

6 Proven Ways To Get Positive Customer Reviews

Dec 16, 2020 By Jenna Cyprus

A BrightLocal survey found recently that positive customer reviews make 73% of customers more likely to trust a company more. So, getting more positive online reviews for your company and brand is vital. How do you do that? Here are the most effective ways to obtain great online reviews for your business: Ask The Buyer […]

Filed Under: Customer Service Tagged With: Customer Satisfaction

Stop Delighting Your Customers

Nov 12, 2020 By Ian Dalton

How would you define marketing? Christian Grönroos, Professor of Service and Relationship Marketing at the Hanken School of Economics, has a thoughtful take.  In his paper (Defining Marketing 2005) he states that marketing revolves around customer relations, where the objectives of the parties involved are met through various kinds of exchanges. At first, it sounds […]

Filed Under: Customer Service Tagged With: Customer Satisfaction

Airline Communication Amid Coronavirus – Any Lessons?

Mar 20, 2020 By Teresa Allen

As a customer service speaker, I am a frequent traveler on multiple airlines. Over the past weeks, I have received communication from several airlines re changes in policies amid the Coronavirus spread.  As a customer, I felt some were far better than others and thought it would be interesting to evaluate a few of them […]

Filed Under: Customer Service, Run and Grow Tagged With: Communications, Customer Satisfaction

How the Right Software Can Supercharge Your Catering Business

Oct 24, 2018 By Jacqueline Coombe

Software can be used in just about any type of business to boost efficiency. The best platforms make it easier to manage many individual tasks. As a catering business armed with the right type of software, you could ensure correct execution of processes, from order tracking to delivery. Your platform could help enhance customer satisfaction […]

Filed Under: Software Tagged With: Customer Satisfaction, Operations, Software

CSAT vs CES: Does It Matter?

Mar 8, 2018 By Bill Bleuel

Many commercial businesses that provide after-sale services seek ways to improve customer loyalty through their customer service organizations. In addition, companies want to utilize their resources as productively as possible. Since there are many dimensions to customer service, companies want to understand how best to utilize limited resources. The basic premise that most companies rely […]

Filed Under: Customer Service Tagged With: Customer Experience, Customer Satisfaction

Customer Service Insights: Satisfied is Worse Than Unsatisfied

Jun 2, 2017 By Bill Hogg

How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers are so conditioned that when we are asked questions like this, they just say “Yes.” Think about your own experiences. How often have you said things […]

Filed Under: Customer Service Tagged With: Customer Experience, Customer Satisfaction, Feedback

Who Cares About Customer Loyalty?

Jan 5, 2017 By Dave Berkus

Repeat customers, raving fans, angry backlashers, commodity shoppers. Oh boy, what a range of loyalty these represent. And in your years, you may have experienced all of these. Here’s another way to look at the ladder to an ideal customer loyalty relationship. But first, let’s examine the three kinds of loyalty you don’t want to engender… […]

Filed Under: Customer Service Tagged With: Customer Loyalty, Customer Satisfaction

7 Tips to Deal with Unhappy Customers

Jun 29, 2016 By Bill Hogg

No one likes to receive a complaint—but complaints are worth their weight in gold if an organization learns from them and then uses the information to improve the customer experience. Customer complaints can be used to build a better customer experience and turn a dissatisfied customer into a raving fan. A good response to a […]

Filed Under: Customer Service Tagged With: Customer Satisfaction, Customer Service, Solving Problems

How Much Do You Focus on Your Customers’ Needs and Wants?

May 27, 2016 By Elaine Fogel

Do you know your customers’ needs and wants? No, I mean really know their needs and wants? It appears that 38% of marketers find this their number-one challenge, regardless of company size or industry. According to the newly released global report, The 2016 Digital Marketer from Experian, “Customer-centric brands are shifting the way they think about “customers” or “consumers” […]

Filed Under: Customer Service Tagged With: Customer Satisfaction, Focus, Learning, Market Segmentation

Giving the Customer More Than They Paid For

Feb 18, 2016 By Dave Brock

We’ve long had the idea that a value proposition has to do with “exceeding customer expectations” or “giving the customer more than they paid for.” I’ve held that position but am questioning it. Instead, perhaps the real value proposition is giving the customer exactly what they want/need at a price they are willing to pay […]

Filed Under: Pricing Strategy Tagged With: Customer Satisfaction, Value Proposition

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