Posts Tagged ‘Customer Satisfaction’
How Improving Accessibility Will Increase Salon Profits
Building a welcoming, inclusive salon isn’t just the right thing to do—it’s also a smart business move. Accessibility goes beyond simply following regulations; it’s about creating a space that works for everyone. If you’ve been wondering if adjusting your salon layout or policies is worth it, the answer is yes. Let’s talk about how improving…
Read MoreHow To Make Your Salon Feel Like a VIP Lounge
Your clients may not be Lady Gaga or Beyoncé, but to you, they’re some of the most important people in the world. They help you grow your lash salon and are the reason you get to do what you love every day. You want to give them the celebrity treatment, make them feel special and pampered…
Read MoreFollow These Creative Customer Service Tactics from Small Business Owners
Picture this: a frustrated customer transformed into a loyal advocate through an unexpected, creative solution that leaves a lasting impression. In this article, industry leaders—including CEOs and VPs—share seven innovative strategies they’ve used to turn challenges into opportunities. From adding a personal touch to creating troubleshooting videos, these actionable insights are designed to elevate customer…
Read MoreBest Busy-Season Customer Service Tips
Holiday shopping season is just around the corner, but any time of year can have a busy season that puts a strain on customer service. So we asked nine leading small business experts for their best busy-season customer service tips to help make the season both enjoyable and productive. Empower Frontline Staff for Quick Decisions…
Read MoreThe Impact of Tipping and “Tipflation” on Customer Satisfaction (podcast)
Join customer service expert Shep Hyken as he talks about how tipping and “tipflation” impacts customer satisfaction scores and the need for businesses to improve customer service and experience. Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Businesses should consider tipping practices’ impact on customer satisfaction and carefully evaluate when and how tipping…
Read MoreHow to Transform Customer Feedback into Action (Podcast)
This episode of Amazing Business Radio with Shep Hyken answers the following important questions on transforming customer feedback: Why is it essential for companies to understand the specific needs of their customers? How can unstructured data from customer conversations be transformed into actionable insights? How can companies use conversational research to gain insights and improve the customer…
Read MoreDon’t Drive Your Customers Away!
I, and so many others, write constantly about how buying is changing and how sellers (sales and marketing) must change to respond to these changes. But how often do we write about how not to drive your customers away? We read about how email is failing, phone calls, social, and virtually every other engagement platform.…
Read More6 Proven Ways To Get Positive Customer Reviews
A BrightLocal survey found recently that positive customer reviews make 73% of customers more likely to trust a company more. So, getting more positive online reviews for your company and brand is vital. How do you do that? Here are the most effective ways to obtain great online reviews for your business: Ask The Buyer…
Read MoreStop Delighting Your Customers
How would you define marketing? Christian Grönroos, Professor of Service and Relationship Marketing at the Hanken School of Economics, has a thoughtful take. In his paper (Defining Marketing 2005) he states that marketing revolves around customer relations, where the objectives of the parties involved are met through various kinds of exchanges. At first, it sounds…
Read MoreAirline Communication Amid Coronavirus – Any Lessons?
As a customer service speaker, I am a frequent traveler on multiple airlines. Over the past weeks, I have received communication from several airlines re changes in policies amid the Coronavirus spread. As a customer, I felt some were far better than others and thought it would be interesting to evaluate a few of them…
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