Posts Tagged ‘Customer Relationships’
How AI Can Help Commercial Insurers Elevate Customer Service
Artificial intelligence (AI) is rapidly reshaping the commercial insurance landscape, changing how insurers assess risk, process claims, and interact with clients. While there are concerns about automation replacing human roles, the reality is actually more positive. AI is enhancing the role of insurance agents, not replacing it. By streamlining underwriting and personalizing service, AI can…
Read MoreHow Customer Feedback Inspired Positive Change: Success Stories
Positive change in your organization can be generated just as effectively from customer feedback as from within your ranks. This article delves into concrete examples of how businesses turned customer insights into groundbreaking improvements. Gain expert-driven strategies to revolutionize your company’s approach to client feedback and foster meaningful change. Recurring Appointment Feature Enhances Efficiency One…
Read MoreTop Ways to Show Customer Appreciation Throughout the Year
Your customers may be the heartbeat of your brand, but are you the heartbeat of your customers’ purchase decisions? A recent report found that 77% of consumers are part of up to five customer appreciation programs. Oh, and 93% of those consumers earned or redeemed rewards in the past six months. This indicates that customer appreciation…
Read MoreBest AI-Powered CRMs for Small Businesses
Choosing the right Customer Relationship Management (CRM) system can significantly impact your small business’s ability to manage customer relationships effectively. As AI technology continues to evolve, CRMs with integrated AI capabilities offer enhanced insights, automation, and customer engagement. However, small businesses must weigh the advantages against potential drawbacks to ensure they choose a system that…
Read MoreHow to Transform Customer Feedback into Action (Podcast)
This episode of Amazing Business Radio with Shep Hyken answers the following important questions on transforming customer feedback: Why is it essential for companies to understand the specific needs of their customers? How can unstructured data from customer conversations be transformed into actionable insights? How can companies use conversational research to gain insights and improve the customer…
Read MoreDo Your Customers Feel Heard?
We are driven to pitch our products and solutions. Our questioning and discovery strategies each have an agenda, we seek answers that enable us to pitch. We have presentations focusing on us, our products, our companies and how great we are. We have closing strategies focused on getting the order. Somehow, our customers are lost in…
Read MoreAre You Selling Intuitively?
Have you ever experienced talking about an opportunity, a situation, or strategy with a very high performing sales person? Or been with someone dealing with a very complex deal, and all of a sudden they come up with the right answers, or strategies? Or that individual that just seems to always have the right answers…
Read MoreCustomer empowerment? Blame the Internet.
Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Yet if we don’t or can’t, it is a sure thing that someone else will. Yes, we can blame the Internet for this. But don’t close your eyes to the fact that your customers have grown to expect your…
Read MoreHow Smart Brands Increase Customer Retention Rates with Digital Transformation
It’s impossible to find brands that still run on the traditional system of operations. Every brand you find is either undergoing digital transformation or preparing to undergo digital transformation. In fact, a recent report by Constellation Research survey shows that 77% of CIOs make digital transformation a top priority in their annual plans. Clearly, there…
Read MoreRelationship-Based Selling: How to Get Started
Each time I shop at a farmer’s market and find out that I was sold rotten fruit, I feel frustrated. I remember the vendor being extra nice and realize it was fake. But instead of running back to this vendor, I wonder why they chose to sacrifice their reputation, while a little bit of good…
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