Posts Tagged ‘Customer Relationships’
How to Transform Customer Feedback into Action (Podcast)
This episode of Amazing Business Radio with Shep Hyken answers the following important questions on transforming customer feedback: Why is it essential for companies to understand the specific needs of their customers? How can unstructured data from customer conversations be transformed into actionable insights? How can companies use conversational research to gain insights and improve the customer…
Read MoreDo Your Customers Feel Heard?
We are driven to pitch our products and solutions. Our questioning and discovery strategies each have an agenda, we seek answers that enable us to pitch. We have presentations focusing on us, our products, our companies and how great we are. We have closing strategies focused on getting the order. Somehow, our customers are lost in…
Read MoreAre You Selling Intuitively?
Have you ever experienced talking about an opportunity, a situation, or strategy with a very high performing sales person? Or been with someone dealing with a very complex deal, and all of a sudden they come up with the right answers, or strategies? Or that individual that just seems to always have the right answers…
Read MoreCustomer empowerment? Blame the Internet.
Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Yet if we don’t or can’t, it is a sure thing that someone else will. Yes, we can blame the Internet for this. But don’t close your eyes to the fact that your customers have grown to expect your…
Read MoreHow Smart Brands Increase Customer Retention Rates with Digital Transformation
It’s impossible to find brands that still run on the traditional system of operations. Every brand you find is either undergoing digital transformation or preparing to undergo digital transformation. In fact, a recent report by Constellation Research survey shows that 77% of CIOs make digital transformation a top priority in their annual plans. Clearly, there…
Read MoreRelationship-Based Selling: How to Get Started
Each time I shop at a farmer’s market and find out that I was sold rotten fruit, I feel frustrated. I remember the vendor being extra nice and realize it was fake. But instead of running back to this vendor, I wonder why they chose to sacrifice their reputation, while a little bit of good…
Read More4 Simple Ways To Strengthen Your Customers Connections
If you’re a business owner, you know how important your customers are to your success. Whether your customers are regular or occasional, creating and maintaining a healthy and balanced connection with each one is important. However, this doesn’t just happen on its own. As with all solid connections, they need to be nurtured and set…
Read MoreIncrease Customer Retention & Revenue in Challenging Times
If the Coronavirus pandemic has taught us anything, it’s that you should always be ready for the unexpected. Not only have we seen how a pandemic like Covid-19 could shut down the world, but also millions of businesses in the process. For many small business owners around the world, right now is a live or die moment,…
Read More3 Ways to Turn Around Your Marketing Strategy
Have sales stalled, or are you struggling to attract attention online? Competition is fierce, and it can be incredibly difficult to convert leads. If you’re finding it difficult to bring new customers in, or your marketing campaigns are falling flat, here are some tips to help you turn your fortunes around. Analyze your performance continuously…
Read MoreWhat’s Important To Your Customer?
We know our solutions have to create value for our customers. The challenge, however, is making sure that value we create is important to our customers. Too often, we focus only on the cost of our solution. We compete on the basis of price, too often making sure our price is less than those of…
Read More