Posts Tagged ‘Culture’
The Price of Leadership
We just named a new president to run Maddock Douglas, the innovation consultancy I founded 27 years ago. As you can imagine, finding the right person was difficult, but the decision was made easier because Maria, our new president, understands the fundamental facts of leading that too many seem to be missing lately. Anyone can…
Read More5 Things All Great Leaders Do to Create a Culture of Leadership
What’s the secret to creating a culture of leadership that will take your organization forward for years to come? There is no secret—it starts at the top with you. In my experience as a leadership speaker and consultant, it starts with senior leaders reflecting internally—to understand their purpose, gain clarity about what they stand for and…
Read More3 Instant Ways to Improve Customer Experience
Customer experience (CX) is one of the biggest factors in determining a company’s success. CX can refer to any experience a customer has with your company, be it on the phone, online, or in person. The CX you provide to clients will make or break your business moving forward. Help Scout reports that “91% of…
Read MoreCommon Workplace Frustrations and How to Overcome Them
Frustration at work can be difficult to deal with, leaving us unsure who to turn to or what to do. It can soon become overwhelming and end up in negativity and disappointment to the point where we all lose our work enthusiasm. But, it doesn’t have to be this way. Obstacles can often be minimized…
Read More3 Effective Ways to Fight Employee Burnout by Onboarding Correctly
In a survey of 614 HR leaders, conducted by Kronos Incorporated and Future Workplace, 87 percent of respondents cited improving employee retention as a critical priority in the face of burnout. “Employee burnout has reached epidemic proportions,” says Charlie DeWitt, vice president of business development at Kronos. “While many organizations take steps to manage employee…
Read MoreLeaders Need to Change First Before Organizations Change
In our last article, we discussed Transformative Leadership and Change Realization. Now let’s discuss the importance for leaders to understand their own need to change first before an organization can change. Leaders Need to Evolve in Order for the Organization to Follow Suit A common theme that has emerged throughout my years of experience as a leadership expert is…
Read MoreWhat if Your Small Business Doesn’t Have an HR Department?
Every small business owner is familiar with pouring over business-related advice, only to find out that it’s applicable only to larger businesses or transnational corporations. The business world is anything but one-size-fits-all, and it can be extraordinarily difficult, if not downright impossible, to find HR-related advice that pertains to the owners of America’s innumerable mom…
Read MoreWhat to Do When Snopes Rejects Everything You Believe!
See if you’ve ever been caught in this personally embarrassing social media scenario: You find something in the news that gets your blood churning because it aligns perfectly with your thoughts and opinions. You post it on Facebook and within about 10 minutes people start pointing out that Snopes or some other fact checker has…
Read MoreHow to Design an Office Where People Want to Work
Every company has reason to reevaluate their office layout from time to time. From accommodating growth through office expansion to remodeling your space with the goal of increasing productivity, you hold the power to transform your work environment into a place that inspires and equips your team to be the best they can be. How…
Read More4 Reasons to Love Complaints
We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening. As much as this type of person may annoy you personally, small business owners should love the complainer. In fact, embracing…
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