What Exactly Is a “Virtual Office”?

The cost of telephone services for small businesses is expected to rise dramatically in the next few years. The use of “virtual office” phone services give small businesses the appearance and professionalism of larger companies, but at a much more economical price. For those of us involved in the creation and growth of voice communications

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Writing an Effective Job Description

Where do you begin when you want to write an effective job description—how do you even start? By following an orderly approach, you’ll be able to create descriptions even the first time. Then you’ll be able to use them to benefit your company, both in hiring and in evaluating existing positions.

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Why Do You Lose Customers?

You need to know what you’re doing right, but you should also know what you’re doing wrong; that’s the only way you can ever improve. A valuable resource is your ex-customers. Find out why they left and what you can do to resolve their concerns and problems they see.

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Managing Customer Expectations

When a customer has a bad experience with your business, it has major consequences. One of the most common reasons customers are dissatisfied with a business is that they don’t know what to expect. If a customer doesn’t know exactly what you’re offering, it becomes hard to come away happy.

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How Do I Decide on a Business Phone System?

A business can only operate when it can communicate effectively with customers, employees, suppliers, and partners, and the telephone is still the most important system for business. You have a number of choices as to what kind of system you will use.
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