Posts Tagged ‘Communication’
Getting Feedback Wrong
We know feedback is important to our own personal development. It’s how we learn and grow, it’s how we improve. All high performers (or aspiring high performers) are constantly looking for feedback. Our people need feedback as well. But too often we get feedback wrong! Here are some major ways we miss the opportunity to…
Read More5 Ways a Virtual Receptionist Boosts Growth
We’ve talked a lot about growth recently—and rightfully so… Without it, your business will stagnate and fall behind the competition. What’s more, your employees will likely feel less fulfilled and revenues will drop. Today, we have another post on growth, but with a bit of a different take that you may not have considered. Specifically,…
Read MoreLeadership Development: 5 Special Qualities Shared By Courageous Leaders
The following content is inspired by my keynote HEART OF A LION: The Essential Qualities of Courageous Leaders. There are many different aspects that make up the complex psyche of a true leader who passionately strives for success for both themselves and others. A leader has so many special qualities that it’s inspirational when you work with…
Read MoreKilling the Conversation
Over the past couple of days, I’ve participated—at a distance—in an interesting conversation. Let me clarify, the conversation was interesting, but the dynamic of the conversation and what destroyed it was more interesting. To provide some background, the conversation was on LinkedIn, I had gotten involved because it was about an article I had written…
Read MoreGet a Call Back with the Alien Message
Over the past few weeks we have posted several articles on why you should return to using the your Smartphone’s calling feature to actually make a phone call rather than only texting or reaching out on Facebook. There was one article on leaving a great voicemail message so that you get a call back and overcoming phone phobia as well. So…
Read More6 Questions You Need to Answer Before Creating Your Change Communication Plan
When communicating change—especially big, complicated change—would you fire off a few emails and cross your fingers that employees understand what to do? Inspiring confidence in a change and motivating employees to take action is tough work. It requires a change communication plan that will help you manage your efforts and set expectations for key stakeholders.…
Read MoreBecome a Consumer Customer Service Expert
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Here are 5 ways to become a customer service expert consumer: Know your rights.…
Read MoreYour Legitimate Business Reason?
Do you have a legitimate business reason for reaching out to your lead? If you do not, then you are spamming! What Is Your Legitimate Business Reason? When you have a legitimate business reason to make a cold call, a marketing email or a business text then you have a much better chance of success…
Read MoreLeadership Skills: 5 Expectations Your Team Has for You as a Leader
Leaders help create powerful, cohesive teams that enable organizations to achieve their targets. Part of being a great leader is understanding what the members of your team expect from you. By understanding their expectations you become a better leader and help them become an even stronger team that can achieve anything. Here are 5 important expectations…
Read MoreMake a Phone Call! Expect Return Calls!
With the Smartphone and texting revolution, many distributors do not want to make an actual phone call. A real live talking phone call seems almost totally a thing of the past. Make A Phone Call! Reaching out to your client using every available resource including a phone call will ensure that your relationship continues and hopefully…
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