90% of clients place a high premium on customer service when determining which brands to support. Delivering the service customers expect, however, is sometimes easier said than done thanks to increasing client expectations. 55% of consumers expect more from companies year-on-year and are quick to drop brands that don’t deliver. Is your call center delivering […]
Call Center
Call Center Software is the Perfect Solution for Multinationals with a Global Presence
Multinational companies must guarantee their clients the best possible attention and reception. When you have a global presence, it can be difficult to administer and manage all the calls that come in and out of your company. However, with the new generation of call center software, it is not only easier to perform these procedures, […]
Why Good Contact Centers Need Both People and Technology
Most people dread calling a customer service contact center. They’d rather chew on tinfoil than try to explain to an automated voice that they want to talk to a real person, and long hold times can leave people frustrated. Despite the bad rap, contact centers are an integral part of a company’s customer relations. It’s […]
Embracing Call Center Technology with AI
From routing customers to providing self-service solutions, artificial intelligence is improving call center technology in a number of dramatic ways. Artificial intelligence is able to automate many of the more mundane business processes associated with call center operations, improving the experience for both the call center users and the call center employees. Through artificial intelligence, call […]
Outsourcing to a Call Center: How Will This Profit Your Business?
It doesn’t matter if you own a product-based company or a service-oriented business; what matters is that you established an important objective, namely providing excellent customer satisfaction. Over the years, you implemented different solutions in order to provide prompt, correct and professional answers to numerous questions and clear any doubts confusing your clients. You know […]
