• Skip to primary navigation
  • Skip to content
  • Skip to primary sidebar
  • Skip to footer
  • Advertise
  • Write for Us!
  • About Us
  • Contact Us
  • Dec 7, 2019
  • Startup
    • Creating a Plan
    • Funding a Startup
    • Franchise Center
    • Getting Your Office Ready
    • Making Your Business Official
    • Marketing Your New Business
    • Personal Readiness
  • Run & Grow
    • Customer Service
    • Human Resources
    • Innovation
    • Legal
    • Operations
    • Risk Management
  • Leadership
    • Best Practices
    • Communication
    • Green Initiatives
    • Open Culture
    • Strategic Planning
    • People Skills
  • Sales & Marketing
    • Advertising and Lead Generation
    • Marketing Innovations
    • Marketing Plans
    • Online Marketing
    • Relationships
    • Sales Activities
  • Finance
    • Budgeting and Personal Finance
    • Payments and Collections
    • Tax and Accounting
    • Pricing Strategy
    • Working with Investors
    • Working with Lenders
  • Tech
    • eCommerce
    • Hardware
    • Software
    • Security
    • Tech Reviews
    • Telecom
  • Shop

SmallBizClub

Helping You Succeed

hr direct banner
Home / Archives for Call Center

Call Center

Call Center Software is the Perfect Solution for Multinationals with a Global Presence

Aug 6, 2019 By Louise Harris

Multinational companies must guarantee their clients the best possible attention and reception. When you have a global presence, it can be difficult to administer and manage all the calls that come in and out of your company. However, with the new generation of call center software, it is not only easier to perform these procedures, […]

Filed Under: Telecom Tagged With: Call Center, International, Software, Telecommunications

Why Good Contact Centers Need Both People and Technology

Jan 31, 2019 By Scott Resnick

Most people dread calling a customer service contact center. They’d rather chew on tinfoil than try to explain to an automated voice that they want to talk to a real person, and long hold times can leave people frustrated. Despite the bad rap, contact centers are an integral part of a company’s customer relations. It’s […]

Filed Under: Relationships Tagged With: Call Center, Communication, Employees, Technology

Embracing Call Center Technology with AI

Jan 3, 2019 By Scott Resnick

From routing customers to providing self-service solutions, artificial intelligence is improving call center technology in a number of dramatic ways. Artificial intelligence is able to automate many of the more mundane business processes associated with call center operations, improving the experience for both the call center users and the call center employees. Through artificial intelligence, call […]

Filed Under: Customer Service Tagged With: Artificial Intelligence, Call Center, Technology

Outsourcing to a Call Center: How Will This Profit Your Business?

Mar 19, 2018 By Stephen Marshall

It doesn’t matter if you own a product-based company or a service-oriented business; what matters is that you established an important objective, namely providing excellent customer satisfaction. Over the years, you implemented different solutions in order to provide prompt, correct and professional answers to numerous questions and clear any doubts confusing your clients. You know […]

Filed Under: Customer Service Tagged With: Call Center, Customer Service, Outsourcing

Primary Sidebar

advertise here

Random

Don’t Get Distracted by the Numbers

Aug 13, 2014 By Dave Brock

Franchise Cash Flow Questions

Sep 16, 2015 By Bill Bradley

How to Choose a Commercial Property for Your Business

Feb 1, 2016 By Guest Contributor

Workplace Culture is a Philosophy, Not a Checklist

Aug 4, 2014 By Sue Bingham

setting-up-a-social-employee-marketing-strategy

Setting Up a Social Employee Marketing Strategy

Jul 21, 2015 By Guest Contributor

Footer

About Us

Small Biz Club is the premier destination for small business owners and entrepreneurs. To succeed in business, you have to constantly learn about new things, evaluate what you’re doing, and look for ways to improve—that’s what we’re here to help you do.

  • Facebook
  • LinkedIn
  • RSS
  • Twitter

Copyright © 2019 by Tarkenton Institute, Inc. All Rights Reserved | Terms | Privacy