Posts Tagged ‘Analytics’
The Rewards of Analyzing Your Customer
A recent report published by the Aberdeen Group presents some interesting statistics regarding the value of customer analytics. The author of the report was Omer Minkara. The bottom line is the statistical improvement in performance that is consistently demonstrated by companies using customer analytics compared to those who do not is no longer questionable.
Read More 6 Ways to Track Your Call Center Analytics
Traditionally call center analytics were only available from niche vendors. However, analytics technology is now readily accessible and more affordable than ever. The increased functionality of comprehensive analytics packages provides brand new insight, allowing call centers to plan better customer strategies. The following six systems can be utilized to aid in your call center management:
Read More The 9 Website Performance Metrics That Matter
When it comes to marketing your business online, simply having a website isn’t enough to make your brand successful. You need a website that actually works at attracting and converting new customers.
Read More KPIs for Franchises
Before you invest in a franchise, you do plenty of research, looking at the financial health and performance of the corporation and of individual franchises. How will you measure the health and performance of your own franchise business?
Read More Unlock Big Data for Your Small Business
Businesses are fueled by data, which is why the management and processing tools of Big Data are more important than ever. As a small business owner, Big Data can help get your digital world in order and your business running smoothly.
Read More 6 Steps for Improved Customer Relations Management
Customer service in today’s world includes reliance on technology for your customer relations management, and a good VoIP business phone systems are essential for efficiency.
Read More 4 Apps to Help Stay on Top of Your Small Business Finances
One of the first bumps in the road is managing the finances. It can become very overwhelming very quickly. In today’s world of technology however, help is easier than ever to find. Following are mobile apps to help you manage your small business finances.
Read More Best IT Solutions for 2014
Businesses that make connections between IT investments see an improvement in performance. Here are some technologies that you can get in order to help you not only solve small business problems, but also hopefully see an increase in revenue and productivity.
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