Customer Service
Increase Customer Loyalty by Maximizing Touchpoints
Improve customer experience, increase loyalty to your brand, and enjoy more successful touchpoints when you follow these guidelines on how to maximize every interaction you have with your customers. Analyze Your Methods Your company probably…
Treat Your Customers with Respect
“Customers may forget what you said, but they’ll never forget how you made them feel.” ~Unknown So many businesses just do not seem to respect their customers. Some of the common issues I see that…
Do You See What I See?
Some time ago, I wrote a post generating a lot of interest titled “Have You Called Your Office Lately?” The post centered on the fact that we must experience what our customer does when calling…
7 Ways Customer Surveys Can Grow Your Conversion Rate
When you create a survey with a specific goal in mind, your number one priority is, naturally, to achieve that goal. Businesses on the Internet are highly dependent on traffic and unique visitors who access…
How Much Do You Focus on Your Customers’ Needs and Wants?
Do you know your customers’ needs and wants? No, I mean really know their needs and wants? It appears that 38% of marketers find this their number-one challenge, regardless of company size or industry. According to the…
Why Excellent Customer Service is Essential to Startup Success
According to the book “Leading on the Edge of Chaos” by Emmett C. Murphy and Mark A. Murphy, 68% of customers leave a business because of bad customer service. That is an astonishing number when…
Rewarding Customer Loyalty Pays Dividends
There is a big difference between a satisfied customer and a loyal customer. ~ Shep Hyken When first starting a business, your focus is trying to attract customers by offering products and services they want….
The Customer Experience is Evolving
Social media and texting are having a profound impact on the way customers and companies communicate. There have been some studies done by Hailo, a taxi app and by the Pew Research Center. These statistics…
How to Establish a Culture of Excellent Customer Service
Today, many organizations strive to inculcate a culture of excellence. Enhancing awareness about the importance of high quality customer service throughout the enterprise helps advance this goal. Just consider using these eight useful strategies to…
Why Proactive, Not Reactive, Customer Service Drives Brand Loyalty
A customer becomes loyal to a brand when he gains faith in it. Faith comes into existence when he receives more than just service. The best way to win a customer is to know what…
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