Creating a 140-Character Brand Promise

Can you state your brand promise in 140 characters or fewer? And, more importantly, do you deliver on it? Would your customers be able to answer with your company’s name by simply reading the short, concise description?
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5 Steps to Stop Overthinking and Start Testing Something New

We’re big advocates of just trying something and seeing where it goes. Our blog is a good example of that approach. It’s very “Lean Startup”?—we just decided to do it one day, and we did it in about an hour. We tweeted it out and it took off from there. Here’s how other organizations can do the same.
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What is Happening to Loyalty?

In difficult economic times price becomes a significant variable. However, customers know value and understand the implications of good customer service versus poor customer service.
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Growth Comes from Entrepreneurship

There is no country in the world where the culture of entrepreneurship is more central to life for millions of people than the United States. Think of the greatest innovations of the past century, and beyond. How many of them came from the United States?
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