Scott Resnick
Scott Resnick is the President and Owner of Today's Telecommunications Industries, LLC (TTI) in Houston, TX. For the past 39 years, Scott has been instrumental in serving the telecommunications needs of some of Houston's largest and most influential companies. TTI is one of the largest NEC dealers in the United States. Scott is an avid baseball fan, loving father, husband, and a world traveler.
Latest
Why Good Contact Centers Need Both People and Technology
Most people dread calling a customer service contact center. They’d rather chew on tinfoil than try to explain to an automated voice that they want to talk to a real person, and long hold times…
Why Fiber Optics are the Future of Digital Communication
The future is fiber. As fiber is slowly being introduced to regions across the nation, many business customers find themselves wondering how it differs from traditional cable and telephone connections and how it can improve…
Embracing Call Center Technology with AI
From routing customers to providing self-service solutions, artificial intelligence is improving call center technology in a number of dramatic ways. Artificial intelligence is able to automate many of the more mundane business processes associated with…
Staying Connected During an Office Move
Businesses often move locations for a variety of reasons, the most common being that the company has either grown or downsized and they need a new office to accommodate their current staff size. Other reasons…
Ways That Cloud Communications Improve Customer Service
Customer service is key in today’s business world. Customers these days have the power to do their own research to compare products and services online, so companies need a way to stand out beyond this….
10 Features to Look for in a Cloud-Based Communications System
Is your business considering a switch to cloud-based communications? There are many cloud-based hosts available, but they may be very dissimilar in terms of features and benefits. Here are a few of the top features that…
How Cloud Communications Can Help During Disasters
From fires to floods, natural disasters can strike at any time. June 1st through November 30th is hurricane season, which brings an increased risk of potential flooding and water damage. Businesses that rely upon their technical…
5 Industries That Can Benefit from Cloud Communications
Cloud communications are rapidly expanding through businesses in all industries. Yet there are some industries that find the technology even more worthwhile than the average. Education, real estate, and non-profit organizations are just a few…
Reasons You Are Losing Efficiency Without a Unified Communications System
If you think poor communication among your employees isn’t costing your business money, it’s time to think again. A survey published in “The Cost of Poor Communications” surveyed 400 companies (all of which had at least 100,000…
Putting Your Money Where Your Mouth Is: Cloud Based Communication Matters
There’s a good chance your business takes advantage of various communication modalities, such as voice and email. With cloud-based communications, these modalities can be mixed together seamlessly. More importantly, communication lag is eliminated, which enhances clearer…