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Helping You Succeed

Home / Archives for Shep Hyken

Shep Hyken

You Can Be a Customer Service Hero (Don’t Miss the Opportunity!)

Apr 30, 2014 By Shep Hyken

Want to find more opportunities to shine? Don’t just look for problems or wait for emergencies—make it a point to give customers a little more of your time. Customers who receive extra will go away feeling that you are a hero.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Shep Hyken, Solving Problems

Focus on the Customer, Not the Money

Apr 3, 2014 By Shep Hyken

Striving to take your business to the next level of success? Perhaps it’s time to refocus. Stop worrying so much about the sale, and just take care of the customer. Whether the customer is buying right now or not, if you deliver the best service you can, eventually the sale will come.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Shep Hyken, Solving Problems

Use Social Media to Reach Customers in New Ways

Mar 26, 2014 By Shep Hyken

Social media is a great customer service tool that is rarely used to its full potential. While companies may monitor sites such as Facebook and Twitter to know what customers are saying about them, they don’t often take full advantage of those sites to deliver value-added content.

Filed Under: Customer Service Tagged With: Customer Service, Helping People, Shep Hyken, Social Media

Operationalizing a Customer Service Culture

Feb 27, 2014 By Shep Hyken

Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and you want to instill a customer service culture, how do you make it happen?

Filed Under: Customer Service Tagged With: Culture, Customer Loyalty, Customer Service, Employees, Shep Hyken

5 Customer Service Tactics to Increase Sales

Feb 17, 2014 By Shep Hyken

To be truly effective, customer service must permeate the culture of a company. It is everyone’s job. Hire the right people for the job—selling and serving the customer—and train and motivate them to engage with each customer to provide an amazing customer service experience.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Engagement, Sales Strategies, Shep Hyken, Training

The Two Sides of Customer Service Training

Jan 28, 2014 By Shep Hyken

For any business to deliver good customer service, its employees must have both the attitude and the skills. The best companies know this, and through hiring and training make sure their employees have both.

Filed Under: Customer Service Tagged With: Customer Service, Customer Service Training, Employees, Hiring, Shep Hyken

If Customers Can Own Our Brand, They Can Also Own Our Business

Jan 21, 2014 By Shep Hyken

Is a customer loyalty program really a loyalty program? Does the typical customer enrolled in the program feel some sort of connection beyond the rewards, points or discounts they receive?

Filed Under: Marketing Innovations Tagged With: Customer Experience, Customer Loyalty, Discounts, Employees, Engagement, Shep Hyken

Customer Service Must Be Deeply Rooted in Company’s Culture

Jan 13, 2014 By Shep Hyken

The bottom line is that to be the best place to buy you must be the best place to work. Here is your best tactic: Treat your employees the way you want your customers to be treated—maybe even better!

Filed Under: Customer Service Tagged With: Culture, Customer Experience, Customer Service, Employees, Shep Hyken, Values

A Bad Customer Service Example Set by a Manager

Jan 3, 2014 By Shep Hyken

Learning experiences are everywhere, and in customer service, you can learn from the bad experiences as well as the good. I had a bad experience the other night, while having dinner at a favorite restaurant.

Filed Under: Customer Service Tagged With: Consistency, Customer Service, Listening, Mistakes, Shep Hyken, Solving Problems

Customer Congruency: What Are We Promising Our Customers?

Dec 16, 2013 By Shep Hyken

As a business, we try to get our customers to perceive us a certain way. In the end, the customer determines if we have succeeded. What promises are we making to our customers?

Filed Under: Customer Service Tagged With: Branding, Customer Experience, Customer Service, Shep Hyken

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