Bill Hogg
Bill works with senior leaders to stimulate change – that excelerates passion, productivity and profits! For over 30 years, Bill has been the go to guy when the world’s most recognized brands are faced with challenges that require change -- to improve bottom line results. Bill takes no prisoners, and his clients love him for it! For additional articles and information on how to transform your organization visit us online at www.billhogg.ca
Latest
Leadership Toolbox: The Power of Parables as a Leadership Tool
Parable: Defined as a short simple story intended to illustrate a moral or religious lesson. These stories have been passed down from generation to generation through story-telling—each story with its own significance and message. What makes…
4-Step Approach to Determining Emotional Drivers of Satisfaction and Loyalty
What makes a customer loyal? Is it the quality of your products? Competitive pricing? Is it customer service? This is a common question that many organizations struggle with, and unfortunately, there is no obvious answer…
3 Ways to Improve Your Leadership Aptitude
Being a leader is not the same as being a manager. Let’s consider how to become a better leader—especially for those who are not lucky enough to be “born leaders”. Being a leader is a…
10 Tips to Keep Your Team Positive and Engaged
Keeping your team positive and engaged can be challenging. There will be times when it’s more difficult than others. Here are ten tips to help keep your team positive and focused on the task at…
7 Tips to Deal with Unhappy Customers and Improve Customer Experience
No one likes to receive a complaint—but complaints are worth their weight in gold if an organization learns from them and then uses the information to improve the customer experience. Customer complaints can be used…
10 Tips for Impeccable Customer Service and Repeat Customers
Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand out from the crowd and offer truly…
4 Essential Elements of Customer Engagement
6 Golden Rules for Handling Customer Complaints
10 Customer Service Principles Every Employee Must Know
