Cloud PBX vs. Premise-Based PBX

It can be difficult to choose between premise-based PBX and cloud PBX systems. When making this decision, you should consider which phone system works the most efficiently at the most reasonable cost for your budget and needs. Let’s discuss the differences between premise-based PBX and cloud PBX systems. What is a Cloud PBX? Often called an…

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5 Reasons Why SIP Trunking is a Game Changer

Modernizing any system of communication is crucial to the workplace, especially in this lightning-fast digital era. Any company looking to upgrade their outdated systems to a more current version is right to do so; existing VoIP technology is sufficient for the tasks at hand, but a call system with SIP trunking is rapidly spreading as the new, revolutionary means…

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4 Enterprise Business Phone System Needs

The technology of phone systems is always changing. There have been significant infrastructure developments such as the shift from traditional phone systems to VoIP and the transition from landlines to mobile. Furthermore, there are also those smaller, functional changes that have made the aforementioned ones possible. Business phone systems, in particular, are available in a wide range…

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5 Tips to Keep Your Call Center Team Engaged

With the increasing emphasis placed on a customer-oriented business approach nowadays, top-notch customer service is the main goal of every contact center. Unfortunately, with the unbelievably high volume of calls coming in every day, providing excellent customer service by call centers can be a legitimate challenge. By focusing on a few important issues, any call…

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6 Reasons You Need Call Recording and Reporting

We’ve all had the experience of calling a business only to hear a recording that says something along the lines of “This call may be recorded for quality assurance purposes.” Call centers have used call recording and reporting for decades to increase customer satisfaction and agent productivity. Today, use of that technology has spread far beyond…

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How Do You Answer Customer Phone Calls?

Look through your customer’s eyes. Are you the solution provider or part of the problem? ~Marlene Blaszczyk Call centers or ways to communicate with a business from a customer’s perspective are so important. However, many companies feel their call centers are a good place to cut costs, but this decision is based on flawed logic.…

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4 Features Your Small Business Phone System Needs for 2016

Sometimes, small business owners don’t think that they deserve the best tech. You might think that only large organizations need cutting-edge technology. Or you might have limited resources that you can spend on updating your technology. Here’s what we think: your business needs updated phone systems. You deserve it. To really compete in the market,…

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5 Mistakes to Avoid When Choosing a Business Phone System

Any business worth its salt has a quality phone system in place to ensure its customers have a reliable way to contact the company. It’s a tried and tested method that allows a managed interface between the company and its clients. Traditional telephone systems have been in place for decades. However, with current trends and…

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