Ways That Cloud Communications Improve Customer Service

Customer service is key in today’s business world. Customers these days have the power to do their own research to compare products and services online, so companies need a way to stand out beyond this. How an organization reacts to customers and how they build their customer relationships go a long way in leading to…

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How to Keep a Good BBB Rating (and Why It Matters)

The Better Business Bureau is the go-to resource for verifying a business’s credibility. They receive complaints about accredited businesses from consumers, and a business’s ability and willingness to respond to those complaints is factored greatly an accompanying score. That’s called a BBB Rating. Therefore, just joining the BBB’s roster of recognized businesses isn’t enough to…

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10 Gracious Ways to Manage Angry Customers

At one time or another, I’ll bet your customer service has gone awry, no matter how much you work to avoid it. Whether mistakes are your fault or not, angry customers can get … well, pissed off! The key to marketing and branding success is how you (and your team) manage these blunders. Being gracious…

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How to Manage Customer Relations on a Budget

Customer service is one of the highest priorities for any small business. Good customer service creates good customers. Good customers are reliable source of revenue who will advertise your products on social media and with friends and family. As Entrepreneur points out, good customer service means better employees, fewer problems, and a whole host of…

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5 Tips to Disrupt Your Customer Service and Beat the Competition

We’re currently in the middle of a transformation, where digital technologies are disrupting the way we conduct our business. Customers are still at the center of every organization, however, and when customers change, your organization should change to adapt to their needs. You’re probably wondering how you can adapt your business to this disruption and…

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Give Your Customers the 5-Diamond Treatment

Retail sales are moving from brick-and-mortar stores to online, but doesn’t mean you can slack on your in-store service. In fact, customers rank in-store experience lower than digital and mobile experiences across all retailers. More than half of customers are prepared to leave a brand they love after a few bad experiences, so maintain high-quality…

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Be a Customer Complaint Hero with These 9 Steps

Some people perceive customer complaints as a pain in the butt. I suggest they take a 180° turn on this attitude. Customer complaints are gifts! (Yes, you read that right.) Although most customers will not take the time to voice their discontent, the ones who do can give you opportunities to investigate and identify where…

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Are You Good at Digital Customer Service?

Your small-medium business or nonprofit customers have high expectations when it comes to customer experience and service. “As connectivity becomes ubiquitous and customers grow used to conversational interactions with brands, immediacy has become vital. In the findings, 64% of consumers and 80% of business buyers said they expect companies to respond to and interact with…

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