Silence Kills

I had to call United’s 800-number the other day to change an existing ticket. At each step of modifying my ticket, the customer service...

Entrepreneurs Face Serious Communication Barriers

Founders have to communicate their ideas and products to investors, business partners, and the rest of the team. Communication is not just talking, but also listening, writing, body language, and "actions speak louder than words."

4 Key Traits of Great Business Leaders

Steve Jobs once said: “Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.” If you are about...

The Latest Trends in Leadership Communication

Did you know that the leadership communications crisis is deepening with only 1 in 5 people globally believing that leaders demonstrate effective leadership? Or that poor leadership costs companies money, with 61% of people boycotting or buying less from a company they believe to have poor leadership?

The Emperor Has No Clothes: Towards More Responsible Thought Leaders

Lately I've been thinking a lot about credibility, expert status, and thought leadership. What makes for a good thought leader? What is a thought leader? And how do you know if those of us who are deemed "thought leaders" actually know what we're talking about?

The Elevator Pitch: Not to be Told in an Elevator!

The Elevator speech is really just a script of what you want to say when someone asks you about your business. Many direct sellers just stumble around when asked "what do you do?" Having a clear and concise elevator pitch that creates desire will stimulate questions from the person you are talking to.

5 Reasons Your Employees Quit, and How to Stop Them

If you own a business, then you know that keeping your staff as excited about their jobs as you are can feel like an...

Stop Emailing and Pick Up the Phone

Recently I was working with a client and was reminded just how destructive email can be when used incorrectly. Like many companies, their standard form...

Why Persuasion is the #1 Skill for Entrepreneurs

Some people say – humorously – that entrepreneurship work is one third persuading investors to invest, one third customers to buy, and one last this persuading your parents to let you stray from the "conventional" path.

Why Your Employees Should Be Your #1 Audience

When people think about marketing, they typically think about external marketing—marketing tactics aimed at potential customers. But no business can afford to forget to actively and regularly market to its own employees. In fact, your employees should be your #1 audience.

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