Don’t Create a Disconnect for Your Customers

Remember: whether it is your Facebook presence, your website, your radio spots or how your phone is answered, every one of those choices either connects me closer to your brand or makes me notice the disconnect.

Is There Such a Thing as Too Much Communication?

As leaders, we all understand the undeniable power of communication. While it's important to build a culture of communication within your business, it's equally important to understand its limitations, and when it can actually start to work against us. This is what it means to be an effective communicator.

3 Ways to Harness the Power of Storytelling for Your Business

As the co-founder of an education company that advises on the college application process, I often hear my students say that they want to...

How to Foster Productivity Through Communication and Transparency

I left the first company that I founded. My co-founder and I had different values, and without realizing it, we created two disconnected cultures within the same company.

5 Tips for Effective Communication in Your Small Business

In business, if you fail to communicate, you fail. And the special difficulty in small business is that you’re required to be an effective...

Stop Emailing and Pick Up the Phone

Recently I was working with a client and was reminded just how destructive email can be when used incorrectly. Like many companies, their standard form...

The Common Habits of Negotiators

Negotiations begin with the interchange of information, and many see this process like a challenging poker game—why should I reveal what I have in my hand before I can see what you have in yours?

4 Powerful Ways to Use the Art of Storytelling

I was in the middle of my presentation. Before me was a stadium full of people I barely knew. Then something happened. It is what...

Fewer Words, Greater Effect

I have a good business friend, an experienced manager and teacher with a Harvard MBA, whose deep thinking creativity and intelligence are admired by...

Maximizing Staff Engagement and Productivity at Meetings

At one point or another, we’ve all had the pleasure of attending a painfully unproductive meeting. Most businesses have far too many meetings and...

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