Posts Tagged ‘Training’
Focus on Your People’s Strengths?
There are a number of thoughtful articles suggesting we get better results in developing our people by focusing on their developing their strengths, not “fixing” them, or criticizing their weaknesses. A recent HBR article, Developing Employees’ Strengths Boosts Sales, Profit, and Engagement, presents compelling data about organizations focusing on strengths based interventions (I guess that’s HBR…
Read MoreWhat You Can Learn from the Failures of the Pharaohs
If you want to walk the shortest path to frustration and failure, short-change training. No one in the world today, even the Egyptians themselves, really know how to build a pyramid like they did during the glory days of the Egyptian pharaohs. Why? Because they had a lousy training program. The pharaohs: Didn’t document their…
Read MoreKey Techniques to Prevent Inventory Loss and Shrinkage: Part 1
Retail shrinkage can occur at any time following the delivery of goods and prior to those goods being sold. Some of the most common causes of loss include shoplifting, employee theft, and fraud by employees, suppliers, and credit card thieves. Whether you own a small shop, a warehouse that holds stock for clients, or a…
Read More5 Proven Tactics to Welcome New Employees
Those few weeks in the beginning, when the employee first joins (how she is welcomed by her seniors, befriended by her colleagues, the training she gets etc.), decide how she will conduct herself around colleagues and the way she will devote herself to the work at the office, in the future. This is why the…
Read More7 Simple Steps You Can Use to Stop Workers’ Comp Fraud
All businesses have a fair share of formal and informal procedures and processes to ensure efficiency in dealing with customers and effectiveness of operating costs. As the owner, you should be very hands on with everything that happens with your business, especially when it comes to your workers. To keep your workers’ compensation costs low,…
Read MoreBeware the Dunning-Kruger Effect!
All of us suffer from the condition that we don’t know what we don’t know. However, for many, there lurks a problem that is even greater and it has come to be known as the Dunning-Kruger Effect. Psychologists David Dunning and Justin Kruger uncovered and described an interesting—and troubling—phenomenon. Many of the people who are the…
Read MoreAre You Planning to Get Engaged?
Whether you are single or married, you may need to get engaged this year! According to a Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS. When Gallup examined engagement by job position, they found customer service employee level of…
Read MoreThe Best Ways to Invest in Your Employees
When you give a man a job, you are giving him the means to support himself and his family. But, when you give him training and education opportunities, you are also giving him hope that he can improve his life. This is how you make loyal, productive and improved employees for your company. Here are…
Read MoreThe Importance of Company Culture in Your Franchise
What kind of business do you want to run? One where employees clock in and out and fill the hours in between with minimal effort? Or a space that your staff considers their second home, where customers always marvel at how much fun everyone is having? Defining company culture puts the power of shaping your company…
Read MoreYou Need Customer Feedback to Grow Your Business
The saying that “the customer is always right” has taken a different shape in the modern age. Today the customer is not only the king, but he or she is also the measure of all things, business-wise. If a business owner wants their startup or company to grow, they need to keep getting regular feeds…
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