Posts Tagged ‘Training’
3 Effective Ways to Fight Employee Burnout by Onboarding Correctly
In a survey of 614 HR leaders, conducted by Kronos Incorporated and Future Workplace, 87 percent of respondents cited improving employee retention as a critical priority in the face of burnout. “Employee burnout has reached epidemic proportions,” says Charlie DeWitt, vice president of business development at Kronos. “While many organizations take steps to manage employee…
Read More4 Essentials Every Employee Needs to Deliver Exceptional Customer Service
This is the first in a series of six articles that will examine different aspects of delivering exceptional customer service and how it leads to increased overall profitability. Over the 6 part series, we’ll discuss techniques that you can implement to improve the performance of your employees—always with an eye firmly fixed on improved profitability…
Read MoreIs Franchise Ownership the Right Choice for You?
Being able to work for yourself and not someone else is a compelling idea for many people. You may just be starting your career and dreaming of building a business. Or, you may have had a long and successful corporate career and are longing for something more—additional money, greater flexibility or the chance to focus…
Read MoreHow to Streamline the HR Process Using Technology
There can be no doubt that over the last two decades, technology has entirely changed the way that most companies do business. Indeed, most firms would struggle to continue operating if their technology was suddenly to become unavailable. Some aspects of commerce such as accounting are quite obviously synergistic with technology. But when it comes…
Read MoreOnboarding for a New Job Role
You’ve done it! You identified a need for a new role at your company, created the job description, went through the hiring process, and found the perfect candidate to step into the role. Your work is done. Or is it? Any new hire requires some personal attention to make sure they settle into their new…
Read More7 Tips to Build Your Business Through Customer Service
Your customers form the backbone of your business. Because of them, your business grows. That’s why you need excellent customer service. It builds customer loyalty, improves customer retention and assists your long-term growth and success. As part of your successful business strategy, implement seven customer service tips today. 1. Meet Needs In an effort to…
Read MoreHow Businesses Will Succeed on Social Media
Any small business worth its salt has a social media presence today where they post articles, interesting blurbs, or new deals. And as social media plays a larger role in our lives, the consequences of social media mistakes can become more severe. But just launching a Twitter account and posting a short blurb is no…
Read More8 Ways to Ensure Your Display Booths in Trade Shows are Effective
Small business owners know that trade shows are a great way to market your products and services. You meet a lot of people over a three- or four-day period. You get prospects and customer feedback. Trade shows also let you see competitors and how you are different. You are able to network with colleagues and…
Read More6 Ways Your Company Can Benefit from Continuous Employee Training
Imagine going to a doctor or specialist, and the last training he or she had was 10 years ago. Would you feel comfortable having him or her diagnose or – worse yet – complete a medical procedure on you? Technology and education advance on what appears to be a weekly basis in some industries and the companies…
Read More3 Simple Steps to Help You Win the Customer Service Race
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your customers would gladly do business with your competition! Regardless of how low your prices are or how much your service is…
Read More