Encountering Resistance

My friend, Charles Green, wrote a stunning article: Is Selling Too Hard, Maybe You’re Doing It Wrong. Make sure you read it. His article caused me to start thinking about Resistance. We all encounter resistance from our customers, it seems the harder we push, the greater the customer’s resistance (for those students of physics, you will recognize…

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Focus on the Customer Journey, Not Their Buying Journey

Over the years, we’ve made some progress, shifting our focus from our Selling Process to the Customer Buying Journey. We’ve finally recognized the customer is in control—funny, I always thought they were. We know that focusing on their Buying Journey, aligning our Selling Process with their journey is critical to our success (selfishly speaking.) We…

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The Art of Selling to Women

Last week, we talked about the science of selling to women and how our brains differ by gender and how that affects buying patterns and decision-making. So this week, I thought it would make sense to take that science and use it as a filter to think about how to create marketing that resonates with your female…

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What’s the Customer’s Whole Problem?

Our focus, naturally, is on what we sell. More accurately, it’s on what problems our products and solutions solve. For the moment, I’ll ignore that most sales people don’t do well at this most basic areas of working with customers. One of the biggest challenges to our success in selling, is that we seldom solve…

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How to Make Your Sales Goals Real and Yourself Accountable

“A verbal contract isn’t worth the paper it’s written on.” Samuel Goldwyn. There are a lot of quotes and adages that reflect the idea Samuel Goldwyn was getting at. The heart of the matter is this: When we get serious about something, we put it down in writing. Until something is on paper (or perhaps the…

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Your Key to Success: Sales Preparation

Fail to prepare, prepare to fail. It’s an often heard adage that applies to virtually any situation, but with sales it’s especially important because failure isn’t a mere inconvenience—it can be the difference between financial success and financial ruin…or at least financial mediocrity. I once saw the results of a study that said 57 percent…

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4 Steps to Skyrocket Your Outbound Sales Call Closing Rate

Sales representatives are classic workhorses for businesses who want to skyrocket their sales or generate leads. We know this to be true since according to Discover.org, “78% of decision makers polled have taken an appointment or attended an event that came from an email or cold call.“ The figure is quite telling, isn’t it? If…

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Drive More Sales with Customer Problem Knowledge

I read an article entitled, “Drive Sales With Product Knowledge.” It was a good article, actually covering a lot a great issues, but focused on the importance of having strong product/solution knowledge. We know sales people have to be knowledgeable about our products and solutions, so I don’t disagree with the author’s premise. It’s just…

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Expand Sales by Going to Your Existing Customers First

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.” ~Jeff Bezos So many business owners think they must reach for new customers if they want to expand sales. However, new customers require a lot of time and expense to acquire. A better…

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