Posts Tagged ‘Listening’
7 Critical Success Factors to Exceptional Customer Service
Employees report that one of the key factors that influence their level of engagement in their organization is how well the organization treats their customers. So treating your customers well will also have a corresponding positive impact on your employees. Here are 7 critical success factors to providing exceptional customer service. Timeliness: Customers want their questions answered…
Read MoreThe “Competitor” Question
It happened again this morning. I was doing a review with a sales person. It was a very important call, we were discussing the customers’ attitudes, views, priorities, and so forth. I asked, what competition are they looking at, what do they think of them? There was a momentary pause on the phone. The sales…
Read More6 Golden Rules for Handling Customer Complaints
Most employees hate complaints. They don’t like having to deal with customers who call or visit their store or office with a complaint. What they don’t understand is that a complaint is actually a positive thing. You can’t always meet every customer’s expectations.
Read More Satisfied Customers Are Killing Your Business
People talk about the importance of customer service all the time, yet few companies are recognized for doing it well and even fewer are willing to change their approach to get the desired result
Read More How Do You Stop a Sales Person from Talking?
Sales people love to talk. They want to talk about their company, their products, how their products and services help solve a customer problems. Turn them on, and they won’t stop, questions don’t deter them.
Read More Spend Time with Customers
When we are new at a job we are usually more open to new ideas because we are naturally in a learning mode. However, once we have been around for awhile we tend to settle into a belief that we “know the business.”
Read More Avoid the 10 Most Common Small Biz Sales Mistakes
All sales professionals make mistakes from time to time, irrespective of their industry, product, or skill level; and some are more common than the others. However, when it comes to business success, there is little or no room for mistakes because each one comes with a consequence.
Read More Surround Yourself with People Smarter Than You
Helpers do what you say, while good help does what you need, without you saying anything. People who can help you the most are actually smarter than you, at least in their domain.
Read More Are You Answering the Right Question?
Are you asking the right questions? Are you probing, reframing, even challenging to make sure you understand what they really are saying—even going beyond the words they use?
Read More 8 Tips for Effective Listening
Listening has not always come easily to me, and I’m not alone. Listening is a fundamental skill of genuine success, and it’s hard to be great or trusted without it.
Read More