Posts Tagged ‘Leadership’
How Weak Leadership Impacts Customer Loyalty
Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing. Check out Sometimes Truth is Stranger than Fiction and Is Your Customer Focused Language Important? for more about interesting customer service experiences. One thing that…
Read MoreBias Decisions: How Are They Affecting Your Workplace?
Whether or not you are aware of it, unconscious bias is a part of the way you think. No matter how ‘fair’ you believe you are, you harbour preferences or make judgments regarding a person’s gender, age, height, skin colour, marital status, parental status, ability or disability, accent, weight – perhaps even the university a…
Read More5 Ways to Ignite Passion in Your Team
True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates great leaders from the “wannabees.” Some people come to work every day, do their job and then go home. Their heart isn’t really in it, but they need the money, so they see their job…
Read MoreLeadership and Empathy
Surprisingly, one of the characteristics I see too many managers lacking is empathy. One would think otherwise, after all, most sales managers have been sales people at some point in their career. We would think these managers would have deep understanding of the challenges sales people face every day. Perhaps there’s a switch, of some…
Read More5 Things All Great Leaders Do to Create a Culture of Leadership
What’s the secret to creating a culture of leadership that will take your organization forward for years to come? There is no secret—it starts at the top with you. In my experience as a leadership speaker and consultant, it starts with senior leaders reflecting internally—to understand their purpose, gain clarity about what they stand for and…
Read More6 Ways for Leaders to Create Organizational Change
Helping leaders navigate organizational change is one of my favorite activities as a leadership consultant. There is no doubt that forward thinking organizations understand that change will always be part of doing business, especially as new technologies and ways to do business emerge in an increasingly competitive marketplace. As I have discussed in previous posts such…
Read More7 Common But Vital Tips to Becoming the Perfect Business Leader
Many of today’s startups were developed by young entrepreneurs with entrenched invincibility. They excel in technology and innovation, but lack leadership ability. There are many strategies to help with effectively leading an organization, but leadership starts from within. Below are some tips for increasing leadership abilities. Scrutinize Data before Deciding Leaders are required to make…
Read More5 Key Ways to Stay Close to Your Team from Afar
Remote work has exploded as a form of steady employment across the globe. Approximately 43 percent of American employees report spending at least some of their time working remotely, whether they finish tasks at home or take them on a business trip. Small business owners, in particular, have thrived on remote work. It allows them…
Read MoreShow a Little Gratitude
I believe that gratitude is a brilliant marketing strategy. I’m astonished at how many businesses give their customers the distinct impression that they’re a little put out by having to sell them something. You’ve felt it – the grocery clerk who is too busy chatting to actually make eye contact. The phone rep that can’t…
Read More10 Things Successful People Do Every Morning
Seizing the day is important in any walk of life, but when running a small business it is absolutely vital. Richard Branson doesn’t get up at 3:30am every day because he enjoys it. He does it because he knows that every hour of every day is important and that utilizing these hours is one step…
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