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Home / Archives for Dealing with Complaints

Dealing with Complaints

Where Are You Listening?

Apr 27, 2020 By Drew McLellan

Do you still have a customer service number that you promote on your product packaging, website, or collateral material? Do you get many snail mail letters from disgruntled customers? How about drop-ins, asking to speak to a supervisor. That’s how people used to complain when a product or service didn’t live up to their expectations. […]

Filed Under: Customer Service, Run and Grow Tagged With: Dealing with Complaints

Recognizing and Responding to Institutional Customer Complaints

Sep 27, 2013 By Teresa Allen

An institutional complaint happens when a customer complains about the way you do business. Usually the complaint is issued to a front line employee who has no control over the concern identified.

Filed Under: Customer Service Tagged With: Complaints, Customer Experience, Customer Service, Dealing with Complaints, Teresa Allen

Experiencing What Our Customers Experience

Jul 29, 2013 By Dave Brock

Too often, there’s a huge disconnect between our organizations and our customers. Our customers and prospects are frustrated with us and we don’t understand the frustration.They don’t get it, we don’t get it, there is a giant disconnect.

Filed Under: Relationships Tagged With: Communication, Customer Experience, Dave Brock, Dealing with Complaints, Understanding Customers

Social Media is a Conversation: Don’t Turn Your Back

Jul 19, 2013 By Harry Kierbow

Don’t just throw your content out and walk away. Make sure you are accessible and responsive to any feedback coming from your fans. If you do this well, you will see a return on your time spent answering these questions and comments.

Filed Under: Online Marketing Tagged With: Communication, Dealing with Complaints, Facebook, Harry Kierbow, Social Media, Solving Problems, Twitter, YouTube

Encourage Complaints To Improve Customer Service

Jul 9, 2013 By Ron Kaufman

Some companies track a monthly “complaints and compliments ratio” for each branch, store, department, country or station. This approach has a fundamental flaw when it comes to customer service training.

Filed Under: Customer Service Tagged With: Complaints and Complements, Customer Experience, Customer Service, Customer Service Training, Dealing with Complaints, Encourage Complaints, Ron Kaufman

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