Posts Tagged ‘Customer Service’
How to Establish a Culture of Excellent Customer Service
Today, many organizations strive to inculcate a culture of excellence. Enhancing awareness about the importance of high quality customer service throughout the enterprise helps advance this goal. Just consider using these eight useful strategies to promote a culture of excellent customer service: Survey Customers Request input from customers about their experiences dealing with your organization…
Read MoreWhy Proactive, Not Reactive, Customer Service Drives Brand Loyalty
A customer becomes loyal to a brand when he gains faith in it. Faith comes into existence when he receives more than just service. The best way to win a customer is to know what could bother him before he himself becomes aware of it. It means knowing about the need before its arrival. And…
Read MoreThe 2016 Customer Election
While watching the never ending media commentary on the 2016 election, it occurred to me that the political arena is not the only place where a new reality has emerged. The fight for customers in this year’s consumer election is also now totally in the hands of the disgruntled or delighted individual. Just as it…
Read MoreWhat’s Your Oops Plan?
Every business needs to have an oops plan—a pre-determined course of action that allows you to make amends with your customers when something goes wrong. This isn’t something you can create on the fly—it needs to be something that is rehearsed and ready to take off the shelf at a moment’s notice. Because even the…
Read MoreGood Answer! Responding to Customer Compliments
If your front line customer service staff is doing everything right, then they will likely receive customer compliments. Woo HOO! What a customer service representative says in response to a compliment may be as important as what they did to receive the compliment. Just this week I was visiting a local restaurant for a quick…
Read More7 Tips to Continuously Improve Your Customer Experience
Every company claims to provide good customer service. If you do the same, you are just one of many vying for your customers’ business. If you want to break through and truly show you are different, you need to create memorable experiences that will spark curiosity and engage customers when they choose to do business…
Read MoreHow to Keep Customers from Falling Through the Cracks
If you’ve put in the work to get a customer to commit to your business, the last thing you want to do is lose them because of poor communication. A customer falling through the cracks doesn’t just lose you that sale, it may end up costing you that customer’s friends, family and coworkers. Bad customer…
Read MoreHow Do You Answer Customer Phone Calls?
Look through your customer’s eyes. Are you the solution provider or part of the problem? ~Marlene Blaszczyk Call centers or ways to communicate with a business from a customer’s perspective are so important. However, many companies feel their call centers are a good place to cut costs, but this decision is based on flawed logic.…
Read More6 Valuable Tips to Improve Customer Service
There are many different aspects of your role as a customer service representative, regardless of whether it’s face-to-face or on the telephone. Understanding some of the key tips that improve customer service will enable your team to do their job better. Here are 6 valuable tips to improve customer service in your organization: 1. Make people feel welcome…
Read More7 Things NOT to Do When Managing External Customers
“Without customers, your [small] business would not exist. It’s that simple. Your business success and longevity depend on acquiring and retaining its target customers. You can’t do so without developing and maintaining a customer-centric mindset.” (Beyond Your Logo: 7 Brand Ideas That Matter Most For Small Business Success ©2015) In keeping with a customer-centric theme, here…
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