Posts Tagged ‘Customer Experience’
3 Ways to Market Like a Dog
Yesterday was International Dog Day. At least that’s what it says on my calendar. So, how to tie this annual event with marketing? Try this on for size…
Read More Restaurant Revolution: Take Orders and Payment Right at the Table
A mobile point of sale network, or mobile POS system, can revolutionize and benefit small business operations in significant ways. Mobile POS functions with hand-held units that communicate back to a network server, performing all the same tasks as a cash register, just electronically.
Read More Crowdsource Your Business: Iceland’s Doing It!
Crowdsourcing is to operational problem solving what cloud computing is to computational resources and memory. With one difference: crowdsourcing is in the real world, while “the cloud” is in the virtual.
Read More Using Games to Create a Better Customer Experience
Companies are using games to enhance the customer experience and engage with their customers, as well as their employees. It is a winning strategy for businesses—providing customers with entertainment in a fun, competitive way builds the company’s image and level of interaction with its customers.
Read More This Is Why We Blog
With many ways to grow your small business, blogging might be low on your list of marketing initiatives. However, a well-executed blog can nicely complement your greater organizational objectives. Here are 4 reasons why a blog can help your business attract and engage a loyal consumer following.
Read More A Competitive Advantage: Be Nice
If you’ve been reading my customer service articles or watching my weekly videos on YouTube, then you know my definition of being amazing is about consistently being better than average. And above average means exactly that. You don’t have to be over-the-top amazing.
Read More 10 Ways to Defend Yourself from Fake Online Bad Reviews
With increased reliance on review sites for almost every product or service, your business can suffer from fake online bad reviews. Here are some useful ways of preventing and resolving these situations.
Read More Why Improving the Customer Experience Matters: A Love Story
Creating a love affair with your customer takes time, patience and empathy. This is a journey that involves new discoveries, exploration and mutual benefit; there will be ups and downs that you, your team and your customers will experience along the way.
Read More Why Improving the Customer Experience Matters: A Customer Loyalty Tale
Have you noticed how many ridiculously bad experiences we put up with as consumers? This article is about how some companies are turning that awfulness into opportunities to grow their profits, brands and customer loyalty while leaving their competitors behind.
Read More Experiencing What Our Customers Experience
Too often, there’s a huge disconnect between our organizations and our customers. Our customers and prospects are frustrated with us and we don’t understand the frustration.They don’t get it, we don’t get it, there is a giant disconnect.
Read More