Posts Tagged ‘Culture’
Manage Your Bottlenecks!
The definition of a bottleneck in your business is one that constricts the flow of work from one area to another in the flow of product or service through your organization. A bottleneck in your organization’s flow can happen, shift, or disappear quickly.
Read More Role Models
In order to be a great leader, you have got to be a great role model. Managers often forget that their staff watches their behavior and uses it to guide their own reactions. So what characteristics should the role model of a business—or a non-profit, for that matter—have?
Read More What the Most Successful Leaders Know About Creating an Inventive Culture
From Edison to Jobs to Winfrey, pioneering innovators know how to enroll a team that creates and then supports big ideas. They have learned to create organizations that literally pull great ideas through the ranks instead of empowering people to straight-arm them.
Read More What You Need to Know About On-Demand Marketing
Never heard of on-demand marketing? You will. On-demand marketing is exactly as it sounds: Servicing customers 24/7. “Not just always ‘on,’ but also always relevant, responsive to the consumer’s desire for marketing that cuts through the noise with pinpoint delivery.”
Read More Why Busyness May Be Killing Your Business
My biggest adjustment when I started my business was that no matter the issue, all paths led to me! Finding new clients, setting the business strategy, agreeing the needed partnership, preparing the materials for the meeting, or managing the vendor registration? Yes, all me. The diversity and volume of topics on my “to do” list was overwhelming at times.
Read More Purposeful Customer Service
When it comes to customer service, hope is not a strategy. Customer service must be purposeful. You can hire the nicest people in the world, but you still must give them direction, teach the best practices, and continue to reinforce your customer service strategy so that employees are continuously reminded and motivated on what and how to deliver your brand of customer service.
Read More The Importance of Lifestyle Businesses
Too often we make the mistake of seeing entrepreneurs like Donald Trump and Steve Jobs as the examples that all businesses should follow. However, the great majority of firms in this country are not truly entrepreneurial but more what I call “lifestyle businesses.” These lifestyle businesses add so much to our economy and the welfare of so many employees.
Read More 5 Essential Characteristics That Differentiate Leaders from Managers
Often people use the terms leaders and managers interchangeably. But nothing could be further from the truth! There are numerous characteristics that differentiate leaders from managers. While some of the differences are subtle, others are distinct and easily recognized.
Read More How to Build Your Organizational Structure Based on Trust and Collaboration
Building an organization culture that is based on trust and collaboration starts with leadership. You need to follow through with what you say and be accountable for your actions—or your team will lose faith in your word and ability to be an effective leader.
Read More The Most Web-Savvy Cities in the U.S.
Which city do the most web-savvy small businesses call home? With the Radius database as officiator, we compared the small businesses in all major U.S. cities based on a number of web savvy behaviors, including social media activity, website presence, daily deal offerings, and more.
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