Businesses need loyal customers for long-term growth and profitability. But what’s the best way to get them to stick around? One of the keys to effective customer retention is the creation of a personalized customer care experience. Did you know that 52% of consumers are likely to switch to a different brand or product if […]
Automation
3 Highly Effective Tips to Deal with Delinquent Accounts and Collect Late Payments
People that don’t pay their bills on time are the bane of most account managers’ existences. Hunting delinquent customers down, discussing the problem, and extracting the funds can be a long, tedious process. You wind up wasting hours (or even days) of valuable work just to deal with a handful of negligent accounts. Don’t let […]
Important Work Automation Forms to Consider
Businesses are undergoing dramatic transformations with the advent of AI and automation. The very fabric of the workplace is being transformed by the implementation of different types of automation systems. The technological changes are designed to perform routine and repetitive duties, augment human activities, and in some cases replace humans altogether. The implementation of workforce […]
6 Ways to Improve the Performance of Your Small Business
As a small business, you will always benefit from improving your operations, and there are a number of things that you can do to remain competitive. These options include using digital marketing, outsourcing their bookkeeping and keeping up with the latest trends. You can also inspire employees, create a high-quality website and automate as many […]
9 Ways Automation Makes Your Sales Team More Efficient
A good sales team is one that is persuasive, effective, and above all, efficient. Having the soft skills to close a deal is paramount. But, it’s also important that a salesperson has the tools to prioritize, nurture, and in some cases, move on from as many leads as possible. That’s where automation comes in. In […]
9 Ways Automation Makes Your Sales Team More Efficient
A good sales team is one that is persuasive, effective, and above all, efficient. Having the soft skills to close a deal is paramount. But, it’s also important that a salesperson has the tools to prioritize, nurture, and in some cases, move on from as many leads as possible. That’s where automation comes in. In […]
3 Best Practices for Delivering Excellent Customer Service
Customer service is critical for your business’s success. In fact, American consumers will spend 17% more to do business with a company they feel gives exceptional customer service. Additionally, incredible service can lead to more customers while a poor experience can have a huge negative impact on your business. On average, customers who are happy […]
Office Automation: Is Your Business Keeping Up?
Automation is often considered as the preserve of heavily mechanized, just-in-time production verticals such as automotive, or similar ‘Industry’ with a capital ‘I.’ But a growing host of innovative products and services is changing that rapidly. From safety mechanisms to protect workers, through to cost-saving efficiency devices, the age of interconnected sensors and integrated management […]
How to Automate Your Small Business
The logistics of running a small business can eat up a lot of your time. Seemingly simple tasks, like tracking mileage and invoicing, can often keep you working late into the night and on weekends. That’s time you could be spending focusing on your clients or customers, being with your family, or just taking a […]
Conversation Qualified Leads: Using Drift to Engage Prospects
Marketers feel that sales don’t care enough about existing content and simply let it go unused. Sales teams say that marketers aren’t doing enough to deliver quality leads that show signs of purchase intent. The rift between sales and marketing dates back to the earliest days of online marketing (probably earlier). It’s a vicious circle that business […]
