Today, automation is everywhere. From social media to grocery shopping, you have multiple ways to automate many facets of your day to day activities. Automation in customer service is no exception. As customers are becoming more demanding and tech-savvy, customer service and sales automation are growing. Not only does it make the process faster, but […]
Automation
Is Automation the Answer to Challenges Post-COVID19?
A recent report from analyst company Forrester revealed that many companies are set to invest more in automation than in rehiring due to the COVID-19 crisis. This has understandably led many people to feel concerned that the rate of automation is increasing, and worry about what this means for jobs and the economy. While there […]
The Ultimate Guide to Business Process Automation
Business Process Automation: these three words separately are pretty easy to comprehend. There’s “business”, which is the entity that you own and use to make money; there’s “process”, which is a series of actions; then there is “automation”, which refers to something happening without the need for manual operations. When these words are put together, […]
What is Marketing Automation?
Marketing automation is one of those buzz words that is being bandied around quite a bit lately so I thought it was time to define it and help you determine if it makes sense for your business. Marketing automation refers to software platforms and technologies designed to help businesses market/communicate more effectively on multiple channels […]
Reskilling Your Employees Can Be Part of Your CSR Strategy
You can give back to the community by helping workers prepare for an automated future. In the coming years, automation will displace millions of workers. However, this prospect isn’t as bleak as it sounds. Humanity has a remarkable ability to adapt, and so it shall again. As an employer, you can help workers upskill, while […]
The Promise of Manufacturing Automation for All Starts with Generative Design
As a manufacturer, you’re certainly familiar with the concept of generative design by now—but there’s still some confusion over its real definition. Many in the manufacturing community would have you believe that generative design is merely a branch of topology optimization or procedural modeling. But in reality, generative design is a more profound change in approach than that. It’s an […]
4 Automated Marketing Strategies That Grow Revenue
Starting a small business can be thrilling and intimidating at the same time. Managing your financials, employees, company image and pushing sales can be overwhelming—leaving little to no time for marketing endeavors. If you own or operate a small business, automating your marketing can help drive traffic to your mobile site, increase brand awareness and […]
7 Ways Automation is Helping Support Teams Deliver a Personalized Customer Experience
Businesses need loyal customers for long-term growth and profitability. But what’s the best way to get them to stick around? One of the keys to effective customer retention is the creation of a personalized customer care experience. Did you know that 52% of consumers are likely to switch to a different brand or product if […]
3 Highly Effective Tips to Deal with Delinquent Accounts and Collect Late Payments
People that don’t pay their bills on time are the bane of most account managers’ existences. Hunting delinquent customers down, discussing the problem, and extracting the funds can be a long, tedious process. You wind up wasting hours (or even days) of valuable work just to deal with a handful of negligent accounts. Don’t let […]
Important Work Automation Forms to Consider
Businesses are undergoing dramatic transformations with the advent of AI and automation. The very fabric of the workplace is being transformed by the implementation of different types of automation systems. The technological changes are designed to perform routine and repetitive duties, augment human activities, and in some cases replace humans altogether. The implementation of workforce […]
