One of the best things you can do is over-deliver. Very few things will frustrate a customer more than a business that overpromises and under-delivers. On the other hand, when you promise conservatively but then beat that promise, customers are thrilled. Beating customers’ expectations will encourage them to come back to you again and again, because they know they can count on you to strive for excellence. You will go above and beyond for them, and it makes them feel special. It shows them that you care for them as individuals.
Build a Broader Relationship with Clients
We don’t believe in selling. People don’t want to be told what to do. They don’t want to be around people who are only and always selling them something. Instead of building the relationship around the sale, put the relationship at the core. Then as you build trust, the sales will come naturally.
Keep Their Best Interest in Mind
Don’t sell customers something that does not offer them value. If your product or service is not right for a customer, that’s ok. You don’t want to push somebody into doing something they don’t want to do; they are likely to come out of it feeling tricked, and that leads to bad word-of-mouth marketing. When you treat customers ethically, they will have more reason to believe and trust you when you do have something that will help them. Santa’s strategy in Miracle on 34th Street really does work!
Educate Your Customers
A great way to build a relationship with your customers is to provide them with information. That information both helps them by making them smarter, and it helps you by demonstrating your own expertise and knowledge. It shows that you care and that you have the skills and information to help people. That leads to Top of Mind Awareness, too: a customer might not need your product or service right now, but when they do need it, they will think of your business first because of how you have shared information.
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