- Destruction of company property – “Jon” displayed extreme impatience and even violent tendencies after destroying 6 soda bibs and a vegetable cutter during one instance. The cause? The new guy cooked off too many fries.
- Abandoning his work station – “Jon” showed a complete lack of leadership ability and work ethics when he left his post during peak business hours, retreating to the dishwashing area. The cause? A bottleneck in production caused by a miscommunication between wait and kitchen staff.
- Displaying distrust – “Jon” would routinely assign menial tasks to various employees, and then proceed to watch their every move, standing scant inches behind them as he did so. At least 2 employees had walked off the floor as a direct result of this behavior.
- Impatience towards new hires – “Jon” would display obvious behaviors inherent to impatience while training new hires, such as deep exhaling, eye rolling and massaging his temples. A common complaint among new hires is that they felt that they were not meeting expectations.
- Playing “favorites” – “Jon” had 3 good friends that worked in the kitchen, and he was more than happy to oblige their requests for days off. This good grace was not extended to other employees, many of which who were forced to work extra hours to cover shortages that occurred as a result of him filling those requests.
- Twitter tirade – Finally, “Jon” received a customer complaint over the company’s Twitter account, where he proceeded to berate the complaining customer and spewing expletives. All of this occurred under the company’s logo and title, which were prominently displayed.
- Practice good work ethic and leadership ability.
- Trust those around you and only offer coaching where necessary (remember to be nice).
- Exercise patience in all aspects of the job, whether it be training new hires or handling customer complaints.
- Treat everybody fairly and equally.
- Own your feelings and be accountable for your actions.