Q: What would you do with an extra $1,000,000?
A: The same thing I did with the last million – live, pay bills and give back to the community.
Q: As a small business owner, who’s your ideal customer?
A: One that shares the same passion for delivering amazing service – and that returns telephone calls promptly.
Q: Do you ever doubt yourself or your actions?
A: Seldom, but every once in a while I ask, “WHY?”
Q: What’s the most important, one-word characteristic of an entrepreneur?
A: Focus!
Q: What’s your preferred method of communication—Email? Text? Phone? Twitter? Other?
A: Call me old fashioned…Phone.
Q: How do you define a “good” day?
A: I get up without the alarm going off. I go play hockey, Go to work and get a new client. Clear my desk and make it home in time to have a great family dinner. That’s about as perfect as a day as I can hope for. While every day may not be better than the last, every year should be better than the last.
Q: If a genie granted you 3 business wishes, what would they be?
A: Clients, clients and more clients!
Q: What’s the most important thing on your desk right now?
A: My new book, “Amaze Every Customer Every Time”
Q: What’s the last thing you do before you leave the office?
A: Turn off the lights.
Q: What’s the first thing you do when you get to work?
A: The first thing happens long before I “get to work.” It starts at the end of the day before – just before I leave. I start to plan for tomorrow. When I finally do “get to work,” I want to hit the ground running – after I turn on the lights!
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