Customer Service from the C-Suite to the Mail Room

In a recent interview, I was asked questions about why the leaders of a company in the "C-Suite" should focus on customer service. While the customer service vision may start in the C-Suite, everyone must own the responsibility.

Why Excellent Customer Service is Essential to Startup Success

According to the book “Leading on the Edge of Chaos” by Emmett C. Murphy and Mark A. Murphy, 68% of customers leave a business...

How to Increase Outbound Call Center Productivity with Good Quality Headsets

When you are a call center manager, you understand that a good quality headset makes the difference between satisfying customers and angering them. However,...

6 Crippling Customer Service Non-Calls

The most devastating customer service calls are the ones you don’t get. They are far more damaging to your business that the ones you...

SMS Surveys Are No Small Business

Are you making good use of SMS surveys in your business? SMS surveys are an effective way to increase customer satisfaction by learning more about your customer base.

How to Establish a Culture of Excellent Customer Service

Today, many organizations strive to inculcate a culture of excellence. Enhancing awareness about the importance of high quality customer service throughout the enterprise helps...

How User-Friendly is Your Business? 4 Ways to Avoid Becoming Frenemies with Your Customers

No matter how you've been doing business in the past, you must realize that customers are looking for the newest, easiest, or most convenient way to shop and get their services.

6 Ideas for Boosting Customer Service at Your Small Business

Interested in boosting customer service at your small business? If so, the first thing you need to do is ask yourself how well your team executes it. Spend some time on the floor, investigate weaknesses, highlight strengths, and devise a strategy for improvement.

3 Key Lessons to Improve B2B Customer Experience

Delivering great customer experience nowadays matters as much to B2B companies as it does to their B2C counterparts. The statement should not come as a...

4 Keys to Understanding and Leveraging Customer Panel Surveys

See if you’ve received any requests that sound like this: We want to give you the chance to play a role in helping us develop...

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