Taking the Friction Out of Online Purchases
Internet retailers strive to reduce any “friction” associated with an online purchase, and small businesses should heed this with their incoming phone leads. In an industry rife with poor quality of service and antiquated technology, new virtual answering service companies, built on top of VOIP network with systems based in the cloud, are giving the smallest businesses high quality answering service and lead capturing capability—at prices not much higher than “virtual phone systems.”
Read More Be Greener on Earth Day 2013
Today is Earth Day 2013, and it’s a time for business owners to think about their green initiatives and the things they can do to be more green. Office Depot surveyed 1,000 small and medium-sized business about their environmental consciousness, and they had some really interesting results. I want to share some of the highlights—maybe they’ll help your thinking about these questions.
Read More Is It Time to Look at Your Business Structure?
Another tax time has come and gone. If you’re self-employed operating as a sole proprietor, tax time can be yet another reminder that you haven’t addressed your business structure yet. Maybe you started your business as a side project, and a sole proprietorship made sense. But is it best for your needs now?
Read More Building an App? 5 Questions to Ask Your Mobile Developer
Many companies are jumping into the world of mobile digital applications in an effort to attract more customers, and to build better relationships with the ones they already have. In most cases, that means hiring a mobile development company to design and build the app.
Read More 8 Ways to Improve Customer Satisfaction
Want to improve customer satisfaction? Be sure you know the best ways to make it happen! Here are eight proven ways to improve customer satisfaction by finding out what they value, what they care about, and what they really want.
Read More 5 Tips for Young Entrepreneurs Who Want to be Taken Seriously
I was a 21 year-old entrepreneur when the dot-com bubble burst in 2001. Given the unprecedented volume of dying startups, investors and other business partners became less and less inclined to partner with new companies—especially those led by young founders.
Read More How to Make Google+ Your Favorite Social Network
If you’re in business, Google+ is rapidly developing as the premiere network. But if you aren’t using Google+, or aren’t logging in regularly, the social network may seem a bit intimidating.
Read More 3 Steps for Evaluating Your Service
Your ability to build customer service success must begin with an honest self exam of how you are doing right now. These three steps will give you a snapshot of where you are and where you need to improve in the months and years to come!
Read More How to Build Your Organizational Structure Based on Trust and Collaboration
Building an organization culture that is based on trust and collaboration starts with leadership. You need to follow through with what you say and be accountable for your actions—or your team will lose faith in your word and ability to be an effective leader.
Read More Five Steps to Managing Complaints on Social Media
Social media is a customer service tool that has great potential beyond what most companies are currently using. Outlets such as Facebook and Twitter offer the opportunity for companies to enhance the customer service experience by posting value-added content. Often, however, their only involvement is to monitor what customers are saying about them on social media.
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