Teresa Allen
Teresa Allen is a world recognized customer service expert and customer service speaker. She has been included on Global Gurus list of the world's top Customer Service Experts for five consecutive years. Teresa is often asked to share strategies for customer service success at meetings held across the globe. Teresa can be reached via her website: www.AllenSpeaks.com or by phone at 850-460-7105 or email: tallen@AllenSpeaks.com
Latest
A Common Sense LEAP to Success
We all have great visions at the beginning of a new year and then LIFE gets in the way. Perhaps mid-year is a great time to LEAP forward with a rekindled excitement about success strategies for YOUR business.
How to Get Your Customer to Pay 10% More: Easy Service!
A recent Avaya study showed that 66% of customers will STOP spending money with you if your service is inconvenient. The study further points out that what is truly at stake is the lifetime value of that customer. If a customer feels that an experience is low effort and efficient, they appreciate it.
What’s Inconvenient Customer Service Costing You?
Avaya this week announced the results of a Customer Effort Impact Survey that highlights how the amount of work a customer exerts to obtain service affects business priorities of revenue and market growth, brand loyalty, and operational margins.
Are There Any Customer Service Absolutes?
Customer service would be easy if absolutes such as these were indeed true. In today’s highly interactive world of customized customer service, nothing could be LESS needed than training in such fallible absolutes.
The Customer Service Training Success Equation
When you invest in customer service training, you naturally want results. The sad truth is that many times there are no lasting results from business training programs. Sometimes this can be the fault of a poor instructor or materials, but more often it is a result of how training fits into a bigger business picture.
Who’s the Boss of Customer Service?
Are you bold enough to BE THE BOSS of your customer service efforts? Although it may seem politically incorrect these days to assert your position as a manager, sometimes it is the only course of action that brings about the kind of customer service that you want to offer your staff and that will build your brand as a customer service leader.
Have You Called Your Office Lately?
Too often our customers and potential customers can see the holes in our first impressions much easier than we can. As a matter of fact, we are so familiar with our own business that it is hard to see with the eyes of an outsider.
What Makes Customer Service Interactions Good or Bad in the Eyes of the Customer?
An April 2013 Customer Service Study by Dimensional Research pinpointed what makes customers of mid-sized companies happy and what leaves them in dismay. This is the first in a series of blog posts about the important results of this study.
Customer Service Training for 3 Conflict Generators
Customer conflict is often generated by one of three things: Company Error, Customer Error, or Policies and Regulations. Your staff needs to be trained on how to react and respond to these specific conflicts, as each demands a different strategy.
5 Irrefutable Customer Service Truths
Customer service is essential for the success of any organization. Here are five of the most critical success factors in any customer service organization.