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Follow These Creative Customer Service Tactics from Small Business Owners
Picture this: a frustrated customer transformed into a loyal advocate through an unexpected, creative solution that leaves a lasting impression. In this article, industry leaders—including CEOs and VPs—share seven innovative strategies they’ve used to turn…
Score Big Holiday Sales With These Best Promotion Tips
Whether it’s winter holiday time or other seasonal sales event, special customer promotions rule the game. Strategies like bundled offers and personalized email outreach, among others, are proven activities that can propel your businesses forward….
Cyber Monday: 7 Proven Sales Strategies That Worked
With Cyber Monday around the corner, you don’t just want the same tired old tips. You want proven sales strategies that worked for small business owners in past years and can be successful for your…
How to Create Blockbuster Holiday Promotions
Holidays present a unique opportunity for small businesses to elevate their brand visibility and drive sales. We asked for some blockbuster holiday promotions tips from seasoned experts who have crafted and executed some of the…
Best Marketing Strategies for a Successful Cyber Monday
Looking to make a splash this Cyber Monday? Learn from these eight successful CEOs and marketing leaders as they reveal the best marketing strategies for a successful Cyber Monday. From exclusive early-access sales for loyal…
Best Busy-Season Customer Service Tips
Holiday shopping season is just around the corner, but any time of year can have a busy season that puts a strain on customer service. So we asked nine leading small business experts for their…
Handling Peak-Season Customer Service: 9 Small Business Stories
As the bustling season approaches, businesses often face the daunting challenge of maintaining exceptional customer service. Uncover why planning early and utilizing technology is vital, while the final insight empowers frontline staff for quick decisions….
Leadership and Resilience: Overcoming Challenges in Uncertain Times
In the face of adversity, effective leadership is defined by the ability to adapt, strategize, and turn challenges into opportunities. Whether it’s transitioning to telehealth or navigating global crises, these stories of overcoming challenges demonstrate…
How to Show Leadership During a Crisis: 6 Stories
In times of crisis, true leadership is tested. Whether it’s adapting to unexpected changes, managing rapid growth, or dealing with the loss of a key client, how a leader responds during critical moments can determine…
Overcoming Hurdles: 6 Entrepreneurs Share Their Stories
Navigating through times of crisis requires resilience and ingenuity, as evidenced by the diverse experiences of CEOs, owners, and founders. From overcoming self-imposed burnout to weather-induced demand, we’ve compiled six candid stories that showcase the…