Bill Hogg
Bill works with senior leaders to stimulate change – that excelerates passion, productivity and profits! For over 30 years, Bill has been the go to guy when the world’s most recognized brands are faced with challenges that require change -- to improve bottom line results. Bill takes no prisoners, and his clients love him for it! For additional articles and information on how to transform your organization visit us online at www.billhogg.ca
Latest
6 Valuable Tips to Improve Customer Service
There are many different aspects of your role as a customer service representative, regardless of whether it’s face-to-face or on the telephone. Understanding some of the key tips that improve customer service will enable your team to do…
10 Characteristics of Transformational Leaders
In a previous article, we discussed how leadership impacts your organization’s ability to grow. Now let’s discuss some of the characteristics that leaders need to impact the growth of their organization. There are certain core characteristics…
7 Critical Success Factors to Exceptional Customer Service
Employees report that one of the key factors that influence their level of engagement in their organization is how well the organization treats their customers. So treating your customers well will also have a corresponding positive…
A No Excuse Approach to Make Change Stick and Drive Employee Engagement
Change is not an event, rather it’s a process. In my experience as a leadership change consultant, “It starts with leaders having a personal change realization, understanding that change is necessary, creating a leadership team…
12 Steps to Improve Your Customer Experience
Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn’t a revolutionary concept. More companies…
How Leaders Create Buy-In, Accountability, and a High Performing Work Environment
Change is never easy, but it is necessary. As a leader, you are accountable for making change happen. If leaders want their people to buy-in and be accountable for their actions, they need to display effective…
Leadership Skills: How to Provide Corrective Direction
When discussing the “How to’s” of building an engaged culture, we hear lots of talk about “reinforcing the positive” and “catching people doing things right,” but what happens when people are doing things wrong and…
Leadership Skills: 5 Ways to Ignite Passion in Your Team
True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates great leaders from the “wannabees.” Some people come to work every day, do their job…
Designing a Customer Experience That Drives Results
Good customer service is not good enough. Everyone boasts good customer service, but everyone doesn’t deliver memorable and targeted customer experiences. In my experience as a leadership change consultant, companies are able to differentiate from competitors…
4 Powerful Ways to Motivate Your Team
Inspiring leaders recognize that money is not the main reason people come to work. Sure, it’s the primary motivator for why we work—but once the concept of comparable pay for comparable work has been addressed, it fails…